Industry Experience Sub-Group Presentation on Service Level Approaches January 10, 2018

Task Force Deliverables ADD discussion of Current base as a starter Identify at least 3 potential service level approaches partnering with Taxi and TNC service providers Identify options for reducing program costs and improving efficiency Provide any recommendations for program or legislative changes

Current Metro Mobility Service Model FTA Paratransit Service compliance Door through Door escort Shared Ride – group ride with other passengers (primarily 15 passenger or greater vehicles) ADD discussion of Current base as a starter

New Alternative Service Options Shared Ride – group ride Premium – individual ride ADD discussion of Current base as a starter New Alternative Service Levels Shared: Curb-to-Curb Shared STS: Door-through-Door Premium: Curb-to-Curb Premium STS: Door-through-Door

Regulatory Considerations for New Options All Service Areas (ADA and NON-ADA) Service Denials (non-ADA only) based on supply/demand ADA Regulatory Compliant (i.e. service animals, provision of service) Shared STS/Premium STS Options are STS Compliant

Customer Features Customer Opt-In Customer Chooses Service Level based on need or preference Customer Chooses from Contracted Providers On Demand or Advanced Bookings Phone/Online/App Booking Options

Provider/Vehicle Types Taxis TNC’s Other Transportation Providers Ambulatory/Non Ambulatory Vehicles (primarily 7 passengers or less)

Provider Requirements Shared and Premium (Non-STS) Operating Authority – Motor Carriers of Passengers or Equivalent State/City Authority (i.e. Taxi or TNC licensing) Contractually Required Background Checks Driver Training – Provider’s Internal Policy Vehicle Inspections – Provider’s internal policy $1.5M Auto Liability

Provider Requirements (cont.) Shared STS and Premium STS Operating Authority – Special Transportation Services Driver Vetting - DHS Net Study Background Check/Fingerprinting Driver Training – NEMT/STS Vehicle Inspections – MnDOT STS $1.5M Auto Liability

Anticipated Advantages Improved Customer Choice Premium Options offer Individual Rides STS Service Levels offer higher driver and Vehicle Standards than Non STS Options Lower Cost Per Ride potential with demand shifts to Premium

Anticipated Risks Loss of Formula Funds with Premium Options (non shared) Less Stringent Driver and Vehicle Standards on Non-STS Service Levels Provider Capacity – accessible fleet and peak availability (consider civil right impact) Customer experience/customer adoption Customer Safety and Security Data sharing/service oversight

Reducing Costs and Improving Efficiency Options Pilots are needed to test customer adoption, proof of concepts and cost impacts. Programs currently under study include: Feeder to Fixed Route Program Group Ride Program Advanced booking of “Premium Same Day” service

Program or Legislative Changes. DHS waiver provisions for TNC/Taxi provided services Innovative technologies, including Autonomous Vehicles, should be monitored for viability in industry. Investments in technology and software applications may be needed to integrate multiple systems and identify best trip level service options.