Performance Support: A Conversation about Advanced Approaches "The Road Ahead: The PS Community of the Future" Presented by Bob Mosher and Conrad Gottfredson ApplySynergies ©APPLY Synergies, all rights reserved

PS Methodologies/ Technologies that directly impact business goals and performance Formal Training Learning in the Workflow Evaluation and Business Impact Measurement Learning Management System Iconic Programs Information Performance Support Workflow Embedded Performance Support Personal Resource Management. Office Workshops 10 90 Digital Learning Virtual Classroom Design Methodology Adaptive Learning Learning Content Management © APPLY Synergies, 2017

Strategy Methodology Technology PS Methodologies/ Technologies that directly impact business goals and performance Strategy Methodology Technology Pilot What are our functional requirements? Can we do this with what we have? What other technologies do we need? Is the added functionality worth the investment? Push learning into the workflow Test with a Proof of Concept © APPLY Synergies, 2017

Applying PS to Existing Strategies You stop working to learn ILT eLearning Blended Training Degree Work is Interrupted by Learning OTJ Training Adaptive Learning VILT Information EPSS Learn while you do the work of the organization OTJ Coaching Workflow EPSS In the flow of work Outside the flow of work. Effective Performance On the Job Degree Learning is Embedded in Flow of Work © APPLY Synergies, 2017

Applying PS to Existing Strategies Create a targeted Learning Experience Plan for critical impact tasks and concepts Learning Experience © APPLY Synergies, 2017

Applying PS to Existing Strategies How do the tasks highlighted in yellow differ from those highlighted in green? © APPLY Synergies, 2017