Professional Communication How to communicate in your everyday lives

Using Writing To Recommend Change Staff Study Reports The Purpose The staff study provides a professional format for presenting concerns and solutions Steps of Problem Solving Recognize the problem Gather data List possible solutions Test possible solutions Select final solution Act

Body of Staff Study Reports Problem Factors bearing on the problem Discussion Conclusion Action recommended

Principals For Staff Study Reports Consider your Audience State the Problem Analyze the ENTIRE Problem Gather Date Identify the Facts Facts must be provable – they aren't opinions. Identify Assumptions Consider your Audience – What concerns are they likely to bring to the table? State the Problem – Be able to summarize it in one or two sentences. Be precise. Analyze the ENTIRE Problem – Consider all the issues as you develop facts, assumptions, criteria, and definition sections. Gather Date – Any formation related to the problem Identify the Facts Facts must be provable – they aren't opinions. Identify Assumptions – Any assumption is something that relates to the problem and most people accept it as true, even if it cant be proven concretely.

Principals for Staff Study Reports Identify the Criteria for the Solution Define Key Terms List Possible Solutions Test Possible Solutions Recommend Action Identify the Criteria for the Solution – Include standards, requirements oro limitations you will use to test possible solutions. Define Key Terms – If using any technical terms or jargon that your audience may not be familiar with, define them. List Possible Solutions – Consider all options, list the pro’s and con’s. Test Possible Solutions – explain how each possible solution measures up against your criteria. Recommend Action – Always try to come up with a solution. Close by recommending a specific course of action, make it clear so your superior can read it and say, “great, go for it!”

Emailing and Social Networking Guidelines of Professionalism in social Networking Acceptable and Unacceptable Setting the Example Representing Core Values

Guidelines for Professionalism in Email Be Brief Address superiors as sir, ma’am, or by grade, just like you would in person Use proper spelling and grammar. Do not use emoticons. Also, avoid weird fonts and colors Reply to emails promptly, within 48 hours if possible If you have a question, as directly. If asked a questions, answer directly Don’t get into arguments, tirades, or make unprofessional remarks. If confronted with a sensitive or emotional issue, have the courage to talk with the other face to face Don’t forward jokes, spam, or rumors etc… unless the other person is a good friend who welcomes such messages Close with a signature block – IE: Jesse Carr, C/Capt., CAP Lead Instructor, SNCOA Fall '11 Chairman, TXWG Cadet Advisory Council "Citizens Serving Communities: Above and Beyond" (903) 275-8388 (cell) carrjessed@gmail.com

Guidelines for Professionalism in Social Networking It is okay to have fun, but you represent CAP Use it as a tool You cannot hide anything you put online, it is always there, and will always be visible No profanity, vulgar comments, derogatory remarks