SM Online Group Administration Technical Configuration & Testing O L G A

SM Verification For optimal performance, please verify that the following are true: –You are using a high speed internet connection (broadband) If you are not sure, please consult with your Computer Department –Your computers operating system is Microsofts Windows 2000 or above –You utilize Microsofts Internet Explorer for internet browsing

SM Verification Click here to run the automated Browser Check service…

SM Verification You will receive the above screen if your system passes all the tests.

SM Verification If your system fails any of the tests, you will receive a message indicating the problem(s). Proceed with the presentation to see how to properly configure your system. Upon completion, please retry the Browser Check. If problems still persists, call Gardner & White Group Benefit Services for assistance.

SM Windows Operating System On your computers desktop –Move your mouse to the My Computer icon and click the right button of the mouse –Click on the displayed menu item labeled Properties This displays the screen shown in the next slide Make a note of the Operating System and Service Pack Level.

SM Internet Explorers Version Open your Internet Explorer… Click on the Help drop-down menu… Click on the About Internet Explorer option… Take note of the first 2 digits of the version number, in this case 6.0… and click the OK button.

SM Pop-Up Blockers This system utilizes Pop-Up technology. Therefore… –IF your Operating System is Windows XP –and IF the Operating Service Pack Level is Service Pack 2 –and IF you use Microsofts Internet Explorer –and IF the Internet Explorers version is 6.0 or above –and IF Pop-Up Blockers have been enabled on your Internet Explorer –THEN you need to perform the following steps –Otherwise, you may skip these steps by clicking here Open the Internet Explorer… Click on the Tools drop-down menu. Select the Pop-up Blocker menu option… then select the Pop-up Blocker Settings… To display the Pop-up Blocker Settings dialog box. Type *.gardnerwhite.com in the box provided… and click the Add button… to enable this website to utilize Pop-ups.

SM Pop-Up Blockers If you have any other known Pop-up Blockers installed on your system (i.e. Yahoo, Google, etc.), please make sure *.gardnerwhite.com is added as an allowed site.

SM Security Open the Internet Explorer… Click on the Tools drop-down menu… Select Internet Options… click on the Security tab… click on Trusted Sites… click on Sites… to display the Trusted Sites dialog box… type *.gardnerwhite.com here… and click the Add button… to add this address as a Trusted Site to your computer. Click the OK button. Make sure this box is unchecked.

SM Security If you experienced any problems, or have any questions, regarding these configuration steps, please call the Group Benefit Services department of Gardner & White at (800) extension 626. Your browser should now be ready to test the Online Group Administration system.

SM Testing To test the system, open the Internet Explorer… On the address line, type and click the Go button. Enter your Username… and Password… and click the Login button. This screen is displayed while your data is retrieved from Gardner & Whites systems. Verify that the data displayed on this screen is correct for your organization. Click each tab to verify the appropriate screens are displayed… Return to the Invoice tab… and select a date from the Previous Bill Payment Information box. Verify that the displayed information is correct.

SM Testing If you experienced any problems, or have any questions, regarding these testing steps, please call the Group Benefit Services department of Gardner & White at (800) extension 626.

SM Congratulations If you were able to successfully test the system, you are now ready to begin using the Online Group Administration system.