Emotional intelligence and communication competence Haaga-Helia International Staff Week 23 April 2018 Mirka Sunimento

Mirka Sunimento

Mirka Sunimento M.Soc.Sc (Communication, Statistics, Economics, Geography) Senior Lecturer, (Journalist), PR and Comms Professional

My work in Haaga-Helia Communications courses and Thesis tutoring at Bachelor and Master level in Change Communication Marketing Communication Crisis Communication Organizational Communication Leadership Communication Interpersonal Communication And various development and work-life projects

PS… I love my job!

Emotional intelligence

Emotional intelligence accurate self-awareness self-confidence ability to welcome constructive criticism self-control adaptability achievement-oriented behavior and communication Self-Awareness Self-Mgmt ability to inspire people and mobilize a shared mission ability to influence and engage teamwork, collaboration, conflict management Social Awareness ability to sense emotions in groups ability to foster an open communication environment Relationship Mgmt Adapted from Shriberg & Shriberg, 2011

How emotionally intelligent are you? From a scale of 1 to 10, place your self in line based on your current emotional intelligence What made you scale yourself this way? What areas needs most development? Where do you want to be? “Homework” before Thursday 26 April – do the online test on EI and save results https://globalleadershipfoundation.com/geit/eitest.html

COMMUNICATION COMPETENCE Adapted primarily from: Trenton, S & Jensen, A. 2013. Interpersonal Communication. Oxford University press Inc.

Terminology Communication Competence can be seen as the ability to communicate in personally effective and socially appropriate manner There are two levels to it: deeper level i.e everything we have to know in order to perform = Process Competence surface level i.e what can be seen = Performance Competence (Skills)

Communication Competence CULTURAL CONTEXT Process Competence – knowledge about communication Interpretive competence – knowing how to interpret what goes on around you Role competence – knowing how to meet or violate social expectations Self competence – knowing who you are and how to present yourself to others Goal competence – knowing how to achieve communication goals SITUATIONAL CONTEXT RELATIONAL CONTEXT Verbal Competence Using language effectively Non-verbal Using non-verbal codes effectively Listening Processing Messages Message competence – knowing how to send and receive message effectively Performative Competence – ability to enact communication HISTORICAL CONTEXT- CHANGE OVER TIME Source: Trenton, S & Jensen, A. 2013. Interpersonal Communication. Oxford University press Inc

What do you have to know or be able to do in order to communicate in a personally effective and socially appropriate manner ?

Process wise - you must Know how to interpret what goes on around them Set goals strategically Know who they are and how to present valued images of themselves to others Take on social roles appropriately Know how to send and receive intelligible messages And most importantly to be able to translate all of the above into action

Communication Competence CULTURAL CONTEXT Process Competence – knowledge about communication Interpretive competence – knowing how to interpret what goes on around you Role competence – knowing how to meet or violate social expectations Self competence – knowing who you are and how to present yourself to others Goal competence – knowing how to achieve communication goals SITUATIONAL CONTEXT RELATIONAL CONTEXT Verbal Competence Using language effectively Non-verbal Using non-verbal codes effectively Listening Processing Messages Message competence – knowing how to send and receive message effectively Performative Competence – ability to enact communication HISTORICAL CONTEXT- CHANGE OVER TIME Source: Trenton, S & Jensen, A. 2013. Interpersonal Communication. Oxford University press Inc

Discussion 1 In groups of 5-7 people

Discussion about communication competence Self Competence – how can one develop his/her self competence. Give examples Interpretive Competence - name factors that may lead to incorrect / false interpretation of what goes on in a workplace Goal Competence - name different communication goals / objectives Verbal competence - name verbal skills that are used at work Non-verbal competence - name non-verbal skills that are used at work Role Competences – give examples of situations one could have a need to meet or violate social expectations and explain why

Why communicate? What’s your communication goal? sharing information getting information/feedback making statements, to have influence marketing building trust and commitment engaging getting noticed managing reputation building rapport

Summary Communication competence consists of many elements Individuals have different strengths and weaknesses Developing interpersonal communication skills includes both analyzing and performing (and studies indicate that is is good to start with analysis)

Discussion 2 In pairs

The best and the worst Find a pair Individually, first think about the best and worst communicator you ever knew Person One describes the chosen communicators to their partner Working together , come up with a list of at least 6 attributes that differentiate good and bad communication related to the examples Person Two describes the chosen persons to their partner and repeat step 4 Did you ideas differ? Or where they similar?

To be discussed on Thursday 26 April HOME assignment To be discussed on Thursday 26 April

Analyzing interpersonal relationships by observing Knowing how to interpret what goes on around you one key area of communication competence. Find a group of people and observe them for about 10 minutes Make notes on what’s going on in their interactions Before 26 April Share your notes with a partner or group From your combined notes, make a list of all the things you were able to tell just by observing Create a small ”observation” guide – a list of things to look for in interactions Be prepared for discussion on 26 April

Thank You! See you on Thursday 26 April at 9 am in 8202 a Please bring a mobile phone/laptop with wifi access with you