How to use the BRAVO Website Pilot Program System Guide May, 2015

Contents BRAVO Homepage overview How to Recognize Someone Reporting feature How to Redeem Points for Merchandise Questions? 1 2 3 4 5 | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Home Page Overview 1 Program Info – View disclaimer, criteria, recommended point amounts Reports – View all recognitions approved, given, or received Rewards Info – Link to the rewards catalog FAQs – Get answers to common questions NOTE: Google Translator is located at the top right of each page to translate site content into a desired language. | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

How to Recognize Someone 2 To start, click on the “Recognize” icon. | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Compliance Agreement 2 Click on the checkbox to comply with Novartis guidelines and policies. 5 | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Choose Recipient 2 Search by Last Name Highlight name and select Repeat for multiple recipients If finished with this step, click Next at the bottom | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Choose Recognition Program 2 Click on Recognition Assistant to get guidance on the level for your recognition scenario Once the level is determined, click on the appropriate Program Name Select Criteria When finished, click Next | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Recognition Comments and Choose eCard 2 Choose to change individual recipient name or leave as is Choose eCard (can be customized) Enter the recognition comments that will display on the eCard Click Next to continue | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Specify Notifications and Confirmation 2 Additional Awarders allows two or more givers to “share” giving the award. Additional Notifications allows additional recognition notifications to be sent to selected team members or management via email The approval status will show if Approvals are required for this particular recognition Review the recognition details and if all correct, Click Submit | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Confirmation of Recognition 2 Complete! Click Recognize Someone Now to repeat the Recognition Process | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Approval Process 2 Approvals are required for Standing Ovation, Encore and Bravissimo! programs Approval Process: Recognition is submitted Notification email is sent to the approver (immediate company manager of the receiver, for Bravissimo next level company manager as well) notifying the approver of the recognition they are required to approve Approver receives an email notification to approve award: Direction on the email includes - To view more details and review the approval request, please visit the BRAVO website via your divisional intranet Bravo links on the Novartis network. Simply click the "You have new approvals" link on the home page and go from there. Approver can log into the BRAVO site, and click on the Approvals link on their home page They will access the Recognitions to Approve page, and follow the prompts | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Reporting feature 3 Click REPORTS in the top navigation bar to go the Reports page There are several Dashboard Reports that provide high level recognition activity status in a graphical format. Users can click on the Downloadable Reporting to access reports in .CSV or Excel formats. Several online reports that will provide Recognitions Given and Received, Approval History, Recognition Extract report, and Dashboard reporting for Manager tracking exist. | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

How to Redeem Points for Merchandise 4 To shop for merchandise, click on the Shop Rewards icon on the top banner of each page, or in the Rewards Info section. | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Browse website and select merchandise sample 4 Browse website and select merchandise sample Check out the merchandise categories under Shop Add desired item to cart and proceed to check out Redeem for Merchandise, Gift Cards, Travel Options, books, media, and more! | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only

Questions? 5 BRAVO QUESTIONS? GLOBAL Awards Customer Service: For questions about items in our Rewards Catalogue or about an existing order, please access the Contact Us page in the Rewards Catalogue to find country – specific contact information for your location. Contact us link on the Bravo site is located at the bottom of each web page BRAVO Pilot Contacts: Australia & New Zealand – sophie.mercier@novartis.com, julie.li@alcon.com Pharma Development Switzerland - maira.ilmatova@novartis.com Pharma GPS&C Switzerland - kaisa_anneli.santanen@novartis.com Russia – dmitry.suchkov@novartis.com Global questions: Erik deTurck at erik.deturck@novartis.com, avi.chawla@novartis.com | How to use the BRAVO Website | Avi Chawla | May, 2015 | Business Use Only