KNOWLEDGE SHARING - HOW TO TRAIN NEW PATRICIA® USERS ?

Available Resources Manuals YouTube training Internal resource Patricia / Maintenance manuals Underused / valuable source of knowledge Links to YouTube training Patrix website documentation Client area Download area YouTube training Internal resource Documentation Super User as a resource

Video Training What does this course offer? 80+ High quality tutorial videos 8+ hours of content Focus Strengthen user knowledge Increase skillset Foundational structure Business process agnostic No additional cost Library is expanding constantly Inform us of training content wishes

Video Training Structure of series

Requirements / Accessing YouTube connectivity Dedicated training stations Accessing Simply google ‘patrix ip helpware youtube’ Search in Youtube for ‘patrix ip helpware’

YouTube Home page Playlist button Video quality E-learning guide Subscribe Bell icon Playlist button All created playlists Play to view all Video quality E-learning guide

Who will benefit? New staff Existing staff Referencing content Users don’t know what they don’t know Evens knowledge level Referencing content

Execution Long term commitment Distraction free environment Test environment Follow up Incentives Certification of some sort Quiz portion

Structure Provide adequate down time Have users action content

Example structure Week 1 Week 2 Week 3 Day 1 / Morning – YouTube Training Series 1 – 6 Day 1 / Afternoon – Simple exercise given that incorporates activities learned Day 2 – Internal business process training with a focus on what their responsibilities will be. Here you can also have them go through custom training content Day 3 -5 – Practical work day in the office with mentor available to assist. Week 2 Day 1– YouTube Training Series 7 – 10 Week 3 Note progress and if need be have them repeat the training exercises where their knowledge is lacking

Creating custom content Create your own content Incorporate Patricia content Focus on your business processes Preplanning Topics Script preparation Recording Via free software – Active Presenter https://atomisystems.com/activepresenter/ Records video content with narration Graphical elements via Power Point or Active Presentor

Video breakdown Audio / Music Conceptual first Practical second Animations Visual representations Practical second Highlight key areas Break practical to move into conceptual where needed.

Q&A

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