Workshop developed by RCAP/AWWA and funded by the USEPA Prior to the start of the presentations, introduce the workshop’s presenters/facilitators. Thank you for joining us for this workshop designed to give you the tools necessary to find solutions to operators face on a daily basis. Workshop developed by RCAP/AWWA and funded by the USEPA Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015

Sponsored By American Water Works Association AWWA Local Section? RCAP Region/TAP Partner? Lunch sponsor? (Insert local AWWA section logo, RCAP Region/TAP info and logo, and any additional sponsors including lunch.) Thank you to the following organizations for their help with delivering today’s workshop! Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015

Acknowledgements Funded under a U.S. EPA grant to the Rural Community Assistance Partnership (RCAP) and its Partners. Purpose: Provide background knowledge and skills to equip operators to achieve and maintain compliance with the Safe Drinking Water Act. PLEASE DO NOT SKIP THIS SLIDE. This training is made possible by a USEPA grant to the Rural Community Assistance Partnership. AWWA is a partner with RCAP to provide these workshops for free to small public water system operators. The purpose of these workshops is to help small systems maintain compliance with SDWA and provide safe, clean drinking water to the public. Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015

Additional RCAP Resources RCAP is a national non-profit providing training and technical assistance to small communities on water and wastewater issues. RCAP has over 160 field staff including certified operators; engineers; and specialists in utility management, finance, and administration. RCAP is funded by federal agencies and state contracts, and provides free services across the United States and its territories. More information can be found at www.RCAP.org. DO NOT SKIP THIS SLIDE. Please note that: Attendees are encouraged to visit the RCAP website for more free resources. Facilitator: Add RCAP regional/local contact info if appropriate. Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015

Additional AWWA Resources Community Engineering Corps® An alliance between AWWA, American Society of Civil Engineers, and Engineers Without Borders-USA to provide technical expertise to underserved US communities with infrastructure needs. www.communityengineeringcorps.org Partnership Programs An alliance of six drinking water organizations to improve the quality of water delivered to customers by optimizing water system operations. www.awwa.org/partnership eLearning Courses Self-paced, online courses that allow you to learn at your own pace, whenever and wherever you have an internet connection. https://www.awwa.org/resources-tools/water-knowledge/small-systems/small-systems-training/elearning-courses.aspx AWWA has a variety of resources to small systems. Encourage attendees to visit he AWWA website for more information. Facilitator: Add AWWA Section contact info if appropriate. Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015

Additional AWWA Resources Small Systems Resource Community Free online portal to tools and discussions of issues and developments related to small water systems. www.awwa.org/smallsystems The Water Equation AWWA’s Water Equation provides academic and operator scholarships, student programs, and supports the Community Engineering Corp. volunteer program. The Association and its Sections partner to invest in the future of water and the industry’s workforce. For more information, go to www.awwa.org/we AWWA has a variety of resources to small systems. Encourage attendees to visit he AWWA website for more information. Facilitator: Add AWWA Section contact info if appropriate. Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015

Today’s Workshop Interactive review of the skills needed to solve today’s challenges to providing safe water Includes the most common problems and challenges Discover the most effective field-tested solutions Topics include: Regulatory compliance, Disinfection, Nitrification, DBP control, and Source Water Protection Networking – Important component of training Learn from wealth of experience in the room Instructors to mention the interactive purpose of the workshop, including: Examples of distribution system problems will be shared and solutions discussed We (workshop participants) will also share previous experiences that we have had with these issues, and learn from each other’s experiences Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015

Certificates of Completion If you need a CEU certificate, you will need to confirm the following on the roster today before you leave: Is your name clearly spelled correctly? Did you provide an email address UNIQUE TO YOU? (do not use “info@” type of email address) You must have an account on awwa.org to receive a certificate from AWWA and the email address you provide on the roster must match the email address registered to that account. If you do not have an account on awwa.org or if the email address you provide on the roster does not match the email address on your account, we will not be able to issue you a certificate until you create an account or update the email address on your account to match the email you provide If you have any issues with registering on awwa.org please contact Customer Service at 800.926.7337 or at service@awwa.org If you have questions about receiving or accessing your certificate, contact educationservices@awwa.org AWWA will apply to the water operator state licensing agency for CEU preapproval when applicable. You may be awarded CEUs by your agency. It is your responsibility to confirm with the agency that training meets relevancy criteria established for your license type, as some agencies may not apply CEUs to your license if the training topic is not relevant to your position. AWWA awards: 0.1 CEU = 1 contact hour or 1 Professional Development Hour (PDH) Questions? Please contact educationservices@awwa.org. USE THIS SLIDE IF THE ASSOCIATION IS PROVIDING THE ATTENDEE CERTIFICATES. DELETE THIS SLIDE IF THE SECTION IS PROVIDING THE ATTENDEE CERTIFICATES. Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015

Logistics Bathroom – Location? Cell phones – silent Break times Feel free to ask questions at any time Instructors to point out bathroom locations, request silencing of cell phones, request participants to return to their seats after every break such that modules can begin at scheduled times Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015

Introductions Name Organization Title/Job Something interesting about yourself, not work related (family, hobby) Instructors to start the introductions. e.g., I am John Smith. I am Project Manager with XYZ Consulting. Have been with the firm for 10 years. My background is in water quality, water treatment process selection and design. This is the first time I am serving as the facilitator for this course. Outside of work, I enjoy hiking in the forests. I have hiked the Grand Canyon, rim to rim, 5 times. Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015

Pre-Test Required to capture pre-workshop knowledge levels in order to measure change in learning. (Post-Test following workshop.) Instructors to facilitate the pre-test as follows: Instruct participants to open their handbooks to the pre-test page Announce that 10 minutes are available to complete the test Be present in the room during the test to address any questions that participants may have Have a solution set to pre-test handy Do NOT discuss solutions to the test questions with the entire group as the same test will be used for post-test Participants may not use any materials for the pre-test. (The participants will be able to use class materials for the post-test.) Developed by American Water Works Association with funds from the U.S. Environmental Protection Agency, Published 2015