Payments & Collections Products Documentation Process for Branch Service Managers

Operation Officer Training- CONTENT Table of Content 1.0 Introduction 2.0 Roles of Branch Operation Officers on PAYDirect 3.0 Platform Processing Challenges 4.0 Logging-Off Users 5.0 Monitoring Duplications 6.0 Viewing Transaction Status 7.0 Updating Return Chq Status

Roles of RICOs & Operation Officers Checking duplicate posting reports for each of the products Monitoring transaction status to ensure failed transactions are modified through “cached/failed” transaction log or manual crediting of the failed amounts into the appropriate accounts by the tellers. Ensure that duplicated transactions are reversed same day. Ensure that clearing instruments posted on PAYDirect are validated same day on finacle into the appropriate product collections accounts. Returned Chqs status are updated on the platform

Roles of RICOs & Operation Officers CONT.. Ensure payments are posted same day on Paydirect . No suppression of payments Ensure daily call over of posting by tellers (Paydirect and Finacle) Monitor branch Government e-payment account XXX2110000019 and ensure funds credited to that account are processed Monitor branch VAT Payables A/C XXX33104000101, WHT -Federal A/C XXX33100000101 and WHT-State A/C XXX33100000201 and ensure funds credited to these accounts are processed by month end

PROCESSING CHALLENGES Logon Challenges- Wrong Address, No icon & User having existing session. Posting On Paydirect Not Diffused Into Finacle Reversing/Adjusting amount on PAYDirect Poor Password Management ( Reset) Duplicate Posting E-Receipt Printing (Repetition of the first print job) Use Of Local Suspense Accounts Poor Handover Ethics Staff Attitude

Logging-Off Users Default Operation/Officer’s Home Page

Select “users Logged On” menu Logging-Off Users Select “users Logged On” menu Users Logged on

Particular user selected to be logged off Logging-Off Users Select from the list the particular user to be logged off Click “Log off Selected users” icon Particular user selected to be logged off

Logging-Off Users

Monitoring Duplications To view duplicate postings report Select the product. Select “duplicate payments report” under general reports Specify a period for the search and (note* period to be specified must be up to a week) click search The system automatically filter repeated transactions based on the amount, the deposit slip no and product customer unique identifier “Duplicated/wrong amount transactions can only be reversed on the same day of the posting”

Monitoring Duplications Select the product

Monitoring Duplications Select “duplicate payments report” under general reports Duplicate Posting Report

Monitoring Duplications Specify a period for the search and (note* period to be specified must be up to atleast a week) click search Payment Period

How to Zerorize or Adjust a Wrong Amount Select Bank branch Reports Select the product Select Payment Log under branch View reports Click the Payment Ref. No of the transaction to be adjusted or zerorised Click the hyperlink word “Adjust Final Amount” on the detail page Enter (0) zero to delete/zerorize a transaction or enter the correct amount to adjust a wrong amount in the Final Adjustment field and put the reason for the change. Then click the save Button to effect the change. NOTE: This menu is available only to TELLERs

How to Zerorize or Adjust a Wrong Amount Select Bank branch Reports Select the product Bank Branch Reports

How to Zerorize or Adjust a Wrong Amount Select Payment Log under branch View reports Payments Log

How to Zerorize or Adjust a Wrong Amount Click the Payment Ref. No of the transaction to be adjusted or zerorised Payment Reference number

How to Zerorize or Adjust a Wrong Amount Click the hyperlink word “Adjust Final Amount” on the detail page Adjust Final Amount

How to Zerorize or Adjust a Wrong Amount Enter (0) zero to delete/zerorize a transaction or Enter the correct amount to adjust a wrong amount in the Final Adjustment field and put the reason for the change. Then click the save Button to effect the change. Adjustment Amount Field

Viewing Transaction Status select a product select “PAYDirect transaction report” click “search” to view transactions of the day or change the payment date as required to view other days and click “search” button for a successful transaction, the final response code must be “00” while a failed transaction will carry other codes different from “00” like 91,56,55,54,52,38 etc and it will be in red Failed transaction is to be modified through “cached/failed” transaction log menu under branch view reports of tellers or a manual crediting of the product account through finacle menu C/NR ”

Viewing Transaction Status select a product

Viewing Transaction Status select “PAYDirect transaction report” PAYDirect Transaction Reports

Viewing Transaction Status click “search” to view transactions of the day or change the payment date as required to view other days and click “search” button For a successful transaction, the final response code must be “00” while a failed transaction will carry other codes different from “00” like 91,56,55,54,52,38 etc and it will be in red Initial & Final Responses Columns

How to Use Repost Menu on PAYDirect For Unsuccessful Transactions Select Bank branch report Select the particular product Select CACHED/FAILED transaction log under branch view reports. This will display the list of failed transactions for the current day Select/Check the small box at the beginning of each row of the listed failed transactions Then click REPOST button on top of the page and YES on the confirmation dialogue box that will pop up. If the reposting is successful the failed items will disappear from this page otherwise go over the steps again or use finacle to credit the appropriate product account

How to Use Repost Menu on PAYDirect For Unsuccessful Transactions Select Bank branch report Select the particular product Bank Branch Reports

How to Use Repost Menu on PAYDirect For Unsuccessful Transactions Select CACHED/FAILED transaction log under branch view reports. This will display the list of failed transactions for the current day Cached/Failed Transaction Log

How to Use Repost Menu on PAYDirect For Unsuccessful Transactions Select/Check the small box at the beginning of each row of the listed failed transactions Then click REPOST button on top of the page and YES on the confirmation dialogue box that will pop up. Repost Button Select Transaction to be reposted

How to Use Repost Menu on PAYDirect For Unsuccessful Transactions Confirmation Dialog Box If the reposting is successful the failed items will disappear from this page otherwise go over the steps again or use finacle to credit the appropriate product account

Updating Return Chq Status Select Product Management from the left Side Select the particular Product Product Management Menu

Updating Return Chq Status Cheque Monitoring Menu

Updating Return Chq Status Enter the period of posting and click search Click the “Value Date of the particular transaction” Transaction Value Date

Updating Return Chq Status Select new status as “RETURNED” Click the button “UPDATE” New Status Field

E-Receipt Printing (Repetition of the first print job) Logon To Internet Explorer Select TOOLS From The Menu Bar Select Internet Options From The List Of Draw Down Menus Click Settings button from the page that opens up Select “every visit to the page” option on the setting page and click OK

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