Determine your role in a managed service Microsoft 2016 11/16/2018 6:06 AM BRK3167 Determine your role in a managed service Meera Mahabala, Group Program Manager Clay Wesener, Senior Program Manager © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Managing a Cloud Service Customer Microsoft Partner

Public Cloud Servicing Users User Management, Security and Identity Configuration Customer Specific Activities, Supported by Partner, enhanced by Microsoft Life Cycle Services Application Define, develop and operate business process Define, develop, test and operate Customizations Monitor and Manage Non Production Deployments (Dev/Build/Sandbox) Manage Application Updates, Customization Quality and Updates Application Platform 24/7 Application Monitoring and Notifications Supported and Managed by Microsoft Diagnostics, Platform Updates, patches, updates and upgrade rollouts Networking Management Infrastructure Infrastructure Management and deployment Data Center Networking, Power and Cooling Infrastructure capacity, scale up and down Platform security High availability and disaster recovery Storage and database capacity management

Servicing and Operations scenarios Customer Partner/ISV Microsoft Sign up through CSP portal Notified Request Request deployment of Sandbox/Production Request\Validate Deploys Access/ permission issue in AX7 client (e.g. purchase manager can’t log in to AX7) Complete Customization issue (VAR/ ISV solution) update (e.g. AX7 module code update) Triage\Validate Code Change Deploy Microsoft Critical hotfixes (e.g. Binary hotfix for Security\Privacy\Compliance) Validate End User/Application Errors that requires Microsoft Fix (e.g. bug in sales order creation) Identify\Validate Merge Proactive fixes for critical system health issues (e.g. SQL connection failure) Identify\Deploy Planned/ unplanned OS updates/ Azure outages (e.g. windows security updates) Approve

Scenario : Deploying an Environment

Deploying an Environment Request an Environment Deployment from LCS Environment is deployed Add Users to the Environment Customer Partner / IT Admin Microsoft

Scenario : Debugging a Advanced Production Issue

Debugging Production Issues Environment Monitoring Tools User Activity SQL Insights One Box Debugging (Test Data)

Debugging an Advanced Production Issue Report an issue in Production Review Environment Monitoring Request a Sandbox Refresh Production Environment is refreshed to Sandbox Debugging One Box connected to Sandbox SQL Azure Deployed Temporary Sandbox SQL DB access authorized by Customer Debug Issue Identify Resolution Resolve Data or Request Hotfix Deployment Customer Partner / IT Admin Microsoft

Environment Monitoring Demo

Scenario : Deploying a Microsoft Hotfix

Deploying a Microsoft Application Hotfix Customer reports an issue through AX Client IT admin/Partner gets notified IT admin/Partner uses tools in LCS and starts troubleshooting On finding the root cause, IT admin/Partner checks Issue Search in LCS for a fix IT admin/Partner downloads the hotfix IT admin/Partner applies the hotfix on dev/build/sandbox environments Customer validates the change IT admin/Partner submit a request to the Microsoft Service Engineering team to apply changes to Production Microsoft Service Engineering team deploys the validated changes to Production Customer Partner / IT Admin Microsoft

Deploying a Microsoft Hotfix Demo

Customer, Partner, Microsoft. Dynamics AX Working together : Customer, Partner, Microsoft.

Related Sessions BRK3169 Overview of Lifecycle Services 11/16/2018 6:06 AM Related Sessions BRK3169 Overview of Lifecycle Services Meera Mahabala, Clay Wesener BRK3174 Speed up your Dynamics AX Code upgrade: tips and techniques to stay continually current Tariq Bell BRK3168 How to operate and service the Microsoft Dynamics AX Cloud Christian Wolf, Robert Badawy BRK4024 Develop, build, test and deploy your Dynamics AX applications Robert Badawy © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Free IT Pro resources To advance your career in cloud technology Microsoft Ignite 2016 11/16/2018 6:06 AM Free IT Pro resources To advance your career in cloud technology Plan your career path Microsoft IT Pro Career Center www.microsoft.com/itprocareercenter Cloud role mapping Expert advice on skills needed Self-paced curriculum by cloud role $300 Azure credits and extended trials Pluralsight 3 month subscription (10 courses) Phone support incident Weekly short videos and insights from Microsoft’s leaders and engineers Connect with community of peers and Microsoft experts Get started with Azure Microsoft IT Pro Cloud Essentials www.microsoft.com/itprocloudessentials Demos and how-to videos Microsoft Mechanics www.microsoft.com/mechanics Connect with peers and experts Microsoft Tech Community https://techcommunity.microsoft.com © 2016 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Please evaluate this session 11/16/2018 6:06 AM Please evaluate this session Your feedback is important to us! From your PC or Tablet visit MyIgnite at http://myignite.microsoft.com From your phone download and use the Ignite Mobile App by scanning the QR code above or visiting https://aka.ms/ignite.mobileapp © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/16/2018 6:06 AM © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Scenario : Deploying a Microsoft Hotfix

Microsoft deploys the environment