Welcome to The SmartCard Networking Forum Payments Masterclass September 18th 2007

Kevin Farquharson Smartran Dick Hill LB Waltham Forest The Panel Damian Scholes Allpay Kevin Farquharson Smartran Dick Hill LB Waltham Forest

Why Smartcards anyway? – a brief history Cash Collection; Payments Lessons learned so far; Future plans;

Why Smartcards anyway? Aggregated entitlements on a single token; Local branding of services; OysterCard presence in London; Probable London Card by 2012; Card costs falling all the time (under £2).

Cash Collection Vibrant cash economy; Cash payments 40% of Council Rent; 11,000 payment cards rolled out; Intensive communications plan.

Payments Wave-and-pay; Pre-paid vs Stored Value vs Credit Card Cash replacement Typically under £10; School meals; Cashless vending;

Waltham Forest’s Future Plans Citizen entitlements: libraries; sports & leisure; schools; local business. Staff entitlements: access to all Council buildings, IT resources and cashless vending;

Lessons Learned so far Grasp the vision; Get high-level political and business support; Engage and trust experts in the field; Get the communications and processes right; Own and control the programme; Build in scalability and flexibility; Get ready to break down a few silos!