Performance Support/On-the-Job Learning 101: Getting Started "The Road Ahead: The PS Community of the Future" Presented by Bob Mosher and Conrad Gottfredson ApplySynergies ©APPLY Synergies, all rights reserved

Copyright APPLY Synergies 2015 A Definition of P.S.: “Immediate, intuitive, intentionally tailored aid to a person at his or her moment of need to enable effective performance.” “An orchestrated set of technology enabled services that provide on-demand access to integrated information, guidance, advice, assistance, training, and tools to enable high-level job performance with a minimum of support from other people.” - Gloria Gery, Electronic Performance Support Systems, 1991. Discuss as Teams— Consolidate Together— Determine How to Apply — What would YOUR definition be of Performance Support? What words standout to you? Copyright APPLY Synergies 2015

Copyright APPLY Synergies 2015 The Five Moments of Need: Formal Instruction (Acquisition) When Learning for the First Time When Wanting to Learn More When Trying to Apply and/or Remember When Something Goes Wrong When Something Changes Performance Support (Application) Copyright APPLY Synergies 2015

Copyright APPLY Synergies 2015 Performance Support Ready in 2-Clicks & 10-Seconds Embedded in the workflow and readily available at the moment of apply. Contextual according to specific roles and varying access needs. Just Enough in the form needed to effectively perform inside the business process. Copyright APPLY Synergies 2015

Copyright APPLY Synergies 2015 5 moments of need design approach Components: TEACH Moments 1 & 2 Training Objectives Conceptual Practice Steps Practice/ Assessment Moment of Need DO Moments 3-5 Steps Deeper Details Reference Resources Learning & People Resources Copyright APPLY Synergies 2015

What is the role of performance support in the classroom? Instructor Aided Learning Self Aided Learning Electronic Performance Support System (PS Brokers) Peers Instructional Time Copyright APPLY Synergies 2015

THANK YOU!! Join the PS Community!! Feel free to contact me if you have ANY questions! Dr. Conrad Gottfredson Chief Learning Strategist APPLY Synergies con@applysynergies.com Bob Mosher Chief Learning Evangelist bob@applysynergies.com