Making consultation and community engagement meaningful David Jones in Scotland.

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Presentation transcript:

Making consultation and community engagement meaningful David Jones in Scotland

Community empowerment Community engagement Consultation

Meaningful Consultation Definition of Consultation

Introduction Consultation Is the dynamic process of dialogue between individuals or groups, based upon a genuine exchange of views with the objective of influencing decisions, policies or programmes of action A beginning a middle & an end

Meaningful Consultation Definition of Consultation Do we consult too much?

Have we gone consultation crazy?

Meaningful Consultation Definition of Consultation Do we consult too much? Clarity of purpose – getting the process right!

Feedback Surveys (Mail, Telephone, Internet, Face2Face) Documentary Focus Groups Discussion Forums Stakeholder 1to1s Seminars & Workshops Consultative Committees Deliberative events Citizens Juries Citizens Panels Public Meetings Public Exhibitions Social Networking Mainly quantitative data gathering Mainly qualitative data gathering Mainly participative Dialogue methods

Documentary 1-to-1 Meetings e-consultation Exhibitions/ Public events Surveys Focus Groups etc ** *** * * * ** ** *** ** ** ** * *** * *** * ** * Dialogue Methods & Consultor requirements Proof Evidence Advice Insight Search ** * ** *** ** * Planning

Meaningful... Consultee perspective...it all happens here Receive invitation to participate Consider invitation Decide whether to respond... Or not Consult colleagues etc Identify issues Resolve disagreements Write response Circulate & obtain approval Submit response Publish/publicise... Consultation

Meaningful Consultation Definition of Consultation Do we consult too much? Clarity of purpose – getting the process right! Consultation Before and After….

Meaningful... The three stages...

Meaningful Consultation Definition of Consultation Do we consult too much? Clarity of purpose – getting the process right! Consultation Before and After…. Confidence and competences

Meaningful Consultation Definition of Consultation Do we consult too much? Clarity of purpose – getting the process right! Consultation Before and After…. Confidence and competences Respectful feedback

Giving Feedback

Meaningful Consultation Definition of Consultation Do we consult too much? Clarity of purpose – getting the process right! Consultation Before and After…. Confidence and competences Respectful feedback Evaluation

Effective Engagement Why is it important? Informed policy decisions and better services Community understanding of the issues and challenges Building social capital Democratic engagement and ongoing accountability

Effective Engagement Why is it important? Relationship management

Effective Engagement Why is it important? Relationship management Putting sustainable structures in place

Effective Engagement Why is it important? Relationship management Putting sustainable structures in place Achieving a genuine culture shift

Community Empowerment Listening to Communities Fund Achieving Community Empowerment Programme Capacity building of organisations and communities Best Value 2/ Single Outcome Agreements Christie Commission Political will Control and power Impact of social media

Social media has replaced porn as the number 1 activity on the web If Facebook was a country it would be the third largest in the world after India and China Years to reach 50 million users - Radio 38 years TV13 years Internet 4 years Facebook200 million in less than 1 year

Standards

Projection is perception is response in Scotland

Making consultation and community engagement meaningful David Jones in Scotland