LEADERSHIP THAT GETS RESULTS adapted by Daniel Goleman, Harvard Business Review “You can’t lead where you won’t go…leaders must be perpetual learners to bring about change in others.” “You can’t lead where you won’t go… leaders must be perpetual learners to bring about change in others.” Ki ThoughtBridge “Learn and Lead”

Emotional Intelligence Daniel Goleman The ability to manage ourselves and relationships effectively: Integrity, Character, Ethics, Knowledge, Wisdom, Empathy, Self-Awareness, Collaboration, Drive and Self-Control Growing your emotional intelligence takes practice and commitment Drives Leadership Style Influences the Climate and Culture of your organization

Emotional Intelligence + Leadership Styles + Climate equals Performance and Results

Six Basic Leadership Styles Commanding: Demands immediate compliance Authoritative: Mobilizes people toward a vision Affiliative: Creates harmony and builds emotional bonds Democratic: Forges consensus through participation Pacesetting: Sets high standards for performance Coaching: Develops people for future What is your leadership style? How does it impact climate How do you get results as a leader?

Climate Influences Leadership & Performance of an Organization Drivers of Climate Communication and Behavior: Motivation, Directives, Culture of Common Language, Attitudes, Beliefs, Goals, Decision Making, Management During Crises & Commitment Relationships: Build Sense of Belonging, Trust, Respect, Collaboration Standards and Accountability

Case Base Learning Experiences The Case of Missing Service, Ki ThoughtBridge Concept developed at Harvard University Real World Situations Problem Solving by Designing Meaningful Collaborative Strategies Global Networking