FEDERAL ACQUISITION SERVICE GSA'S FEDERAL ACQUISITION SERVICE A LOOK AHEAD ACT-IAC FEDERAL INSIGHTS EXCHANGE February 22, 2018

Information Technology Category Office of Information Technology Category Deputy Assistant Commissioner William Zielinski

Office of IT Category (ITC) ITC’s mission is to maximize customer value and productivity through IT Acquisition — thereby serving as a catalyst for customer mission success. ITC represents about $23 of the $54 Billion IT spend across government 75% of IT spend is used on maintaining “legacy IT systems.” ITC’s job is to use our expertise to put in place tomorrow’s solutions for tomorrow’s needs

ITC Priorities IT Modernization Enterprise Infrastructure Solutions (EIS) Transition Supply Chain Risk Management & Security Federal Marketplace

Technology Transformation Services Office of Technology Transformation Services Assistant Commissioner Domenic Sale

The IT Modernization CoEs seek to: Accelerate the modernization of IT infrastructure across government Leverage private sector innovation Centralize best practices and expertise Collaborate across agencies Focus on policy requirements and changes, while also providing implementation assistance

IT Infrastructure Optimization Architecture Assessments Optimization Planning Network Consolidation Data Center Consolidation New Business Models e.g. Co-location Service Delivery Analytics Data Analysis Interactive Dashboards Continuous Process Improvement for Services Provided Customer Experience Design Thinking Omni- channel Service Design Ideal Customer Journey and Experience Contact Center Contact Center Optimization RPA and Intelligent Systems Knowledge Management Performance Management Centers of Excellence (CoE) will manage centralized, function specific talent, solutions and acquisition vehicles. The CoE teams will provide technical expertise for the development of strategy/planning and implementation support. Cloud Adoption Portfolio/ Architecture Analysis Application/ System Cloud Migration Planning FedRAMP Advancement

Multiple Award Schedule Program Management Office Director Stephanie Shutt

Streamlining and Simplifying MAS Getting a MAS Contract: We will be reviewing the entire process of getting a MAS contract and be looking for ways to streamline the process Also looking for opportunities to provide more plain language related to the contract language Expanding the MAS Roadmap More thoughtful movement on when and why to create new Special Item Numbers (SINs) Order level ease of use purchasing by introducing Order Level Materials (OLMs) SIN, more to come on this on Interact.gsa.gov

Getting Feedback Do you have thoughts about the MAS Program and contract vehicle as a whole? What do you like about the vehicle? What do you wish would be better? If you have thoughts we will be doing an Interact post later this year to get insight. You can also email maspmo@gsa.gov Note all contracting actions will be forwarded to the PCO for consistency

Professional Services and Human Capital Categories Office of Professional Services and Human Capital Categories Assistant Commissioner Tiffany Hixson

PSHC FY 2018 Business Plan Highlights Improve Contract Offerings Multiple Award Schedules Implement offer streamlining Implement OLM’s Improve audit timeliness PSS Program Manager appointed Implement IPS SIN Multiple Award Contracts OASIS Complete OASIS on-ramp for financial services On-ramping education and planning completed HCaTS Mature and drive usage HCaTS SB Pool 1 on-ramp Cost reimbursement contracting fully implemented SmartPay 3 transition Improve our Customer’s Experience Strategy completed April 2018 Improve Supplier Relationship Management Strategy completed June 2018 Symposium June 25-26, 2018 Governmentwide Professional Services CM Leadership Digital tools matured: CALC, SPBA, and DISCOVERY Mature supplier relationship management program Develop civilian SAW service capability Key Metrics Increase contract usage Achieve business volume targets SmartPay 3 transition implementation (timeliness) PSS and HC Schedules improve key PALT metrics Improve customer satisfaction Improve supplier satisfaction Increase usage of Acquisition Gateway PS Hallway and eTools

Governmentwide Professional Services Category Initiatives (Draft for 2018) Cross Cutting Goal Key Initiatives 1 Reduction of unmanaged spend and increased use of BICs Increase use of OASIS, IPS, and SmartPay 3 BIC’s Increase use of the Professional Services Schedule 2 Reduction in the number of duplicate contracts and/or more coordinated communications and strategies through focused vendor management efforts Implement PS SRM program Services spend analyses completed for top ten PS spend agencies Administrative savings methodology adopted for the Professional Services Schedule 3 Implementation of demand management strategies Steps to Performance Based Acquisition digital tool development Sharing good practices Services acquisition workshops initiative for civilian agencies 4 Sharing of transactional data and analysis to inform better buying Pricing data for services contracting shared through AG Complete value analysis of pricing data for BIC’s and Tier 2 SUM contracts Ingest SmartPay as an additional “total spend” data source 5 Maximizing small business participation and meeting requirements to buy from Ability One. “Did you know” educational campaign for small business usage Note: Small business spend improvement in FY 2017 - 32.51%, exceeding goal of 32.1%, continues 4 year trend of 1.5% increases Contract duplication reduction goal not achieved; was -10% ended at -0.83%

Assisted Acquisition Services Office of Assisted Acquisition Services Assistant Commissioner Tom Howder

Ensure capacity to meet customer needs Expand AAS business while maintaining acquisition and financial quality Establish GSA as the premier provider of efficient and effective acquisition solutions across the Federal Government Modernize and consolidate AAS business systems Improve the way Federal agencies buy, build, and use technology AAS Goals and Strategic Initiatives GSA Strategic Goals Foster communication and engagement across AAS Design and deliver expanded shared services within GSA and across the Federal Government to improve performance and save taxpayer money

Northeast and Caribbean (2) AAS Directors CSC/Region AAS Director Telephone New England (1) Michael Attachi 617-565-2068 Northeast and Caribbean (2) Jo-Ann Lee 212-264-1886 Mid-Atlantic (3) Mark Aucello 215-446-5802 Southeast Sunbelt (4) Kelley Holcombe 404-331-0652 Great Lakes (5) Rodney Couick 618-622-5800 Heartland (6) Mark Johnson 816-214-1458 Greater Southwest (7) Alan Searsy 817-850-8324 Rocky Mountain (8) Jennifer Clarke 240-298-3979 Pacific Rim (9) Lawrence Levandowski 703-340-7384 Northwest/Artic (10) Michelle Warren 253-931-7021 National Capital (11) Lakita Ayers 202-401-9420 FEDSIM Chris Hamm 703-603-8492

FEDSIM Sector Directors FEDSIM Director Telephone Civilian Kristen Knapper 703-605-3619 Defense/Air Force Ken Evans 703-605-3595 Army/Navy Mike Marquez, Acting (202) 357-9687 Homeland Security Jim Piche 202-205-9276