The Health System of Tomorrow and how we’ll get there NCHL Human Capital Investment Conference November 15, 2017 Marc Harrison, MD President & CEO Intermountain Healthcare @marcharrisonmd Joe Fournier Chief People Officer Intermountain Healthcare

ABOUT UTAH AND INTERMOUNTAIN Broad Geography n Strong Economy n Healthy Population

Mature Integrated System 22 Hospitals 2,800 Licensed Beds 180 Medical Group Clinics 852,000 SelectHealth Members Integrated structure allows us to serve people throughout their lives—before and after they become patients 22 hospitals: Acute care Medical Group: Primary care and disease management 1,500 employed physicians and advance practice clinicians serving people in more than 165 clinic sites Virtually all specialties SelectHealth: Helping people stay as healthy as possible; providing affordable access to care. Note: Steve Burrows: As of January 31, 2017 Total Enrollment for all lines of business, including dental, in Utah and Idaho is 848,769.

A Significant Stewardship 45% of people living in Utah every year 75% of our population over a lifetime

Utah’s Largest Private Employer | 39,000+

THE HEALTH SYSTEM OF TOMORROW Consumer Centric n Digitally Enabled n New Employee Mindset

New Model: Aligning to Put the Patient at the Center Community Based Care Population Health Hospital /Specialist Care Fee-for-Service

How We’ll Get There Intermountain Strategic Priorities Our Differentiators High-value Delivery Consumer Centric Healthy Communities Our Accelerators Accelerated Performance Smart Growth Focused Innovation

CONSUMER Healthcare Experience Consumers Want Us To Move From This… Powerless Restricted Access Frustrating Impersonal Complex CONSUMER Healthcare Experience Insensitive Confusing

To This… What Consumers and Caregivers Expect Patients Caregivers

The Caregiver Economy Pilot

NIMBLE IN TURBULENT TIMES Disrupting Ourselves n Staying True to Our Values

Nimble Changes Through Escalation Huddles

The New Normal “Uncertainty over the ACA ha reversed the gains of hospital chains.” NY Times 9-12-17

Engaging caregivers to provide high quality and the most affordable costs remains the right strategy

Helping people live the healthiest lives possible®

“Saving our greatest intensity for human beings” Future of Clinical Leadership Marc Harrison, MD | August 8, 2017

& QUESTIONS ANSWERS