1 Northeast Business Group on Health How HRIs EAP and Work/Life Services Support People Impacted by Cancer Dr. Randy Martin, Director of Clinical Services Harris, Rothenberg International May 11, 2011

2 Founded in 1982 Provides workplace solutions that help organizations achieve their best performance Excels in understanding human behavior to strengthen organizations Creates targeted programs to meet the needs of each client Offers innovative web solutions and e-tools Partners with clients of all sizes and all industries, from Fortune 100 companies to privately held businesses and nonprofit organizations HRI works to understand each organizations culture and designs EAP and Work/Life programs that speak to that culture. ABOUT HRI

3 Headquartered in New York City with a national and international presence in more than 100 countries Staffed with HRIs own professional and multilingual EAP counselors and Work/Life specialists; training, marketing, and communications professionals; writers; graphic artists; and web developers Use a proprietary, national network of thousands of professional, licensed counselors Adhere to stringent performance standards with supporting metrics Provide integrated service delivery for a seamless experience HRIs own counselors and specialists answer phones 24/7 OUR OPERATIONS

4 Management Co-workers Family & Friends Individual CANCERS CIRCLE OF IMPACT

5 EmotionalBehavioralPhysicalJob-relatedFinancialLegal Work/Life Balance + Caregiving Spiritual CANCERS CIRCLE OF IMPACT

6 CANCERS IMPACT ON THE INDIVIDUAL DIAGNOSED Emotional Personal challenges: Anxiety, worry, feeling uncertain and anxious, despair, depression, loss of control Personal growth: Post-traumatic growthresilience, clarity, perspective Behavioral Personal challenges: Sleep disorders, weight loss/gain, emotional eating; substance misuse Personal growth: Improved self-care Interpersonal Personal challenges: Impact on significant relationshipsstrain on partner; irritability and depression may create conflicts; less time for children and disabled /elderly relatives Personal growth: Celebrate robust social support network, or learn to reach out for help Physical Personal challenges: Fatigue, nausea, pain management issues, hair loss, weight loss; decreased exercise, movement Personal growth: Commitment to improving lifestyle choices Job-Related Personal challenges: Presenteeismdistracted, overwhelmed, less focused, decreased productivity, concern about impact on work group Personal growth: Opportunity to feel supported and taken care of by employees, manager, HR

7 CANCERS IMPACT ON THE INDIVIDUAL DIAGNOSED Financial Personal challenges: Concerns about medical costs, short- and long-term disability, stress around medical insurance coverage Personal growth: Chance to put financial affairs in order Legal Personal challenges: Worry about future care planning for self and family Personal growth: Opportunity to create health care proxy, living will, will, estate planning, special needs trusts; feel in control of next steps Work/Life Balance Personal challenges: Concerns about own caretaking abilities for elderly parents, disabled siblings/relatives, and children Personal growth: May have more time to focus on self and relationships Spiritual Personal challenges: Loss of faith; questioning faith Personal growth: Spiritual support

8 EAPWork/LifeLegalFinancial HOW INTEGRATED EAP AND WORK/LIFE SERVICES CAN HELP

9 Wellness Health Insurance, Condition Management Programs, Disability, American Cancer Society, CancerCare Smoking Cessation, Weight Control Resources, Life Coaching Fitness & Personal Training SUPPORTING INTEGRATED CARE THROUGH CROSS-REFERRALS

10 Management Consultation Guidance on communications with work group and individual Guidance around impact of cancer on the individuals work performance, team dynamics EAP and Work/Life Support Wellness Smoking Cessation Eating Right for Life Stress and Immunity Dealing with Anxiety Affinity Group Support for Cancer Critical Incident Response One-on-One Support Critical Incident Groups SUPPORTING WORK GROUPS, MANAGERS, AND HUMAN RESOURCES