NCA Regional Debate: Peterborough Wednesday 28th September 2016 Ed Watkinson - Director of Care Quality www.qcs.co.uk

‘Outstanding’ – Is it achievable? www.qcs.co.uk

10,456 Adult Social Care services rated Of which: 4.4% inadequate 33.5% requires improvement 65.9% good 0.6% outstanding! Low % outstanding – inspecting riskier services first – maybe affecting overall statistics www.qcs.co.uk

So on the face of it, the chances of being rated outstanding are minimal but there are things you can do….. Betting person – wouldn’t bet on something that had a 0.6% chance of return www.qcs.co.uk

Preparation and understanding ….. An inspection is a real opportunity for you To be outstanding overall only two questions out of five need to be rated as outstanding Read reports on the CQC website Understand the Key Lines Of Enquiry (KLOEs) Compare what you do to the CQC ‘characteristics of ratings’ Gather views and opinions from service users, professionals so few outstanding is an opportunity to shine Focus on the areas you know you are doing best ‘Peregrine House’ in Whitby all 5 questions rated outstanding (first one!) Compare with other services rated as outstanding www.qcs.co.uk

Before the inspection……… Focus on your strengths Spend time on the Provider Information Return (when requested) PIR should alert you to an inspection – usually within 8 weeks Develop an evidence file of what you do that is ‘innovative’, ‘exceptional’ or ‘extraordinary’ Think about what you do in your service - don’t be afraid to share with inspectors Prepare your staff for inspection – mock inspection Focus on strengths – but only when weaknesses are to an acceptable standard PIR – make it a priority – use it to identify areas to review / develop Chance to shine – prepare staff, demystify and make it ‘unconscious competent’ – more you do something the easier it is Not very observant – watch face ?? www.qcs.co.uk

During the inspection…….. Be open and transparent with inspectors A smile from staff goes a long way Trust and encourage your staff Don’t rely on inspectors ‘finding’ good or ‘outstanding’ practice Show them what you do – give them evidence to take away with them But don’t claim you do things when you don’t – these have a habit of coming back to bite you! www.qcs.co.uk

During the inspection…….. Be a presence on ‘the floor’, get involved and share your passion Don’t assume that other services do what you do Remember it may be the first time an inspector has seen what you do Sell yourselves, treat the inspectors as potential clients Small things can sometimes have a big impact Ask if there is any more evidence that they need to come to a judgement Big impact : Holding hands / with gloves Greenhouse – vegetables and used in cooking Receptionist wedding invite for residents Test is when people do it when no one looking – inspectors do listen at doors etc / you should do this www.qcs.co.uk

After the inspection…….. Send additional information / evidence to the inspector if appropriate Reward your team ( and yourself!) Sit back and wait for the ‘outstanding’ report to arrive! www.qcs.co.uk

How can QCS help you…….. A full compliance and management system that is always up to date Paper and online updates ‘Horizon scanning’ on your behalf A wide range of experts to provide guidance and support at all stages of your ‘journey’ Come and see us and take up the free trial offer to see what we can do for you www.qcs.co.uk

Thank you …… For more information and support please contact us on: 0333 405 33 33 or visit our website www.qcs.co.uk www.qcs.co.uk