CUSTOMER EXPERIENCE

CUSTOMER EXPERIENCE SURVEY RESULTS

CUSTOMER EXPERIENCE IMPORTANT? 10 OUT OF 10

CUSTOMER EXPERIENCE IN REAL LIFE? 8 OUT OF 10

CUSTOMER EXPERIENCE 1. PERSONAL TOUCH 2. INFORMATION 3. HELPFUL CONVIENIENCE

CUSTOMER EXPERIENCE TECHNOLOGY HAS CHANGED THE GAME.

CUSTOMER EXPERIENCE 1. PERSONAL TOUCH [WITHOUT THE PERSON]

CUSTOMER EXPERIENCE 2. INFORMATION

CUSTOMER EXPERIENCE 3. CONVENIENCE

TRENDS IN PEOPLE MOVING

TRENDS IN PEOPLE MOVING 1. CUSTOMER CENTRISM 2. MOBILE BOOM 3. EXPECTATIONS

1. CUSTOMER CENTRISM 90,000

10,061,261

2. MOBILE BOOM 9,521,491

8,211,370

2005-2012 3,000,000

2012-2013 10,000,000

12 MONTHS 300% GROWTH

3. EXPECTATIONS

WHAT DO THESE MOBILE & TECH TRENDS MEAN FOR AIRPORTS?

CUSTOMERS VOTE FOR 1. MOBILE- 10/9/8 2. INFO THAT HELPS Mobile- get where the customers are. Info- what’s always been a mystery

NOW, LET’S TAKE A LOOK

TRANSLŌC ABOUT US

CUSTOMER RECORD 10O% RETENTION

CORE VALUE LOVE

IN SUMMARY CUSTOMER SERVICE = INVESTMENT IN TECH

THANK YOU Q & A JOHN MICKEY Marketing Manager, TransLōc john.mickey@transloc.com