Evaluation Process for Value Added Student Conversations Rosa Romero CUR/528 Erinn Dougherty

Video Value-Added Student Conversations Course Description: Facilitator will provide strategies in important in communicating effectively with students. The training audience is all enrollment representatives, and managers. The scope of training includes, Initial Step Provide a strong introduction Next Discover what the student needs Support Build a plan for student success Provide Explain degrees, products, services Click to start video Course Description: Facilitator will provide strategies in important in communicating effectively with students. The training audience is all enrollment representatives, and managers. The scope of training includes, Initial Step Provide a strong introduction Next Discover what the student needs Support Build a plan for student success Provide Explain degrees, products, services

Gap Analysis Universities are experiencing; Decrease in enrollments 50% increase in dropout rates Dropouts defaulting on student loans Loss in revenue Universities placed on notice GAP Assessment University leaders learned about a 30 percent decrease in enrollments, and 50 percent increase in dropout rates over the last two years. Alarmed by the lack of enrollments, leaders noticed the loss in revenue. The university is also under the radar of the federal government due to the increase of students taking out financial aid and dropping course within the first semester. Needless-to-say, these dropout students are defaulting on their student loans. These situation caused for the university to be placed on notice. Stakeholders at the university need this course to improve areas identified above by 20 percent.

Value-Added Student Conversations Goals and Objectives Solutions The Value-Added Student Conversation course helps to better equip enrollment representatives to improve vital areas of performance. The goal is to meet organizational goals, and provide outstanding customer service. The objective is to improve student conversation by 20% and identify correct degree option with 100% accuracy Solutions The Value-Added Student Conversation course helps to better equip enrollment representatives to meet three objectives as listed below: Improve conversation to help students start their educational journey Discover challenges the student has in moving forward with their college education. Goals To meet organizational goals, and provide outstanding customer service. Objectives Improve conversation to help students start their educational journey by 20% Identify correct degree of option with 100% accuracy.

Performance-Based Objectives Improve conversation to help students start their educational journey Discover challenges the student has in moving forward with their college education Identify degree of option and future career goals The course has three performance-based objectives: Improve conversation to help students start their educational journey Discover challenges the student has in moving forward with their college education Identify degree of option and future career goals

Modality About the course…. Facilitator Taught Course Entry level course Two Day course Four hours long Webinar for Outside of the Phoenix campus Modality The value-added student conversations course is taught by a facilitator. This is an entry level course that has a practical application at all levels of the enrollment process. The course is four hours long, taught by a facilitator in two days. For enrollment representatives outside of the Phoenix campus, the course is taught via webinar.

Training Announcement Date: January 28 – 29, 2015 8:00 AM – 12 noon Location: University of Phoenix 1625 Fountain Head Parkway Tempe, AZ 95034 Contact: Rosa Romero 602-326-2975 Training: Date: January 28 and 29, 2015 8:00 AM – 12 noon Location: University of Phoenix 1625 Fountain Head Parkway Tempe, AZ 95034

Activities Facilitator Training: Presentation slides to describe the benefits of incorporating value-added student conversations. Training is face-to-face Training includes collaborative learning activities Day one; teams will create three strategies to improve student conversation with 100 percent accuracy. Learners will generate 10 questions that may be used to create a value-added conversation with 100% accuracy. Course Activities The facilitator will use presentation slides to describe the purpose and benefits of incorporating value-added student conversations. Training is face-to-face Training includes collaborative learning activities Day one; teams will create three strategies to improve student conversation with 100 percent accuracy. Learners will generate 10 questions that may be used to create a value-added conversation with 100% accuracy. Day two; learners will focus on incorporating the value-added questions in student conversations. Learners work in teams of two to practice using the questions generated in a student conversation. Learners complete the end of course survey.   Day two; learners will focus on incorporating the value-added Role play questions   Complete end of course survey

Outputs Facilitator Training $5,400 Webinar $3,500 The value-added student conversation course is designed to improve student conversations, discover challenges, and identify degree options. Illustrated below are the cost for the facilitator lead two day training, Webinar, and assessment. Facilitator Training $5,400 Webinar $3,500 Online Assessment $900 Total: $9,800 Outputs The value-added student conversation course is designed to improve student conversations, discover challenges, and identify degree options. Illustrated below are the cost for the facilitator lead two day training, Webinar, and assessment. Facilitator Training $5,400 Webinar $3,500 Online Assessment $900 Total: $9,800 The return on investment is estimated at 20% annually. The return on investment is estimated at 20% annually.

Assessment Course Evaluation Sample: Assessment Analysis   Demonstrated 4 Slightly Demonstrated 3 Slightly Applicable 2 Not Applicable 1 Benefited from value-added conversation course 100 Employees 20 Employees 5 Employees 25 Employees Value added Conversation are key 110 Employees 10 Employees Value-added student conversation are part of my daily duties 115 Employees 15 Employees Comfortable applying in conversations 30 Employees Need additional training 68 Employees 32 Employees Tailor conversations to student educational needs Training does not always apply in conversations Manager supports value-added student conversations 125 Employees Stakeholders benefit from value-added conversation 140 Employees Understand employer rights 0 Employees UOPX expects compliance in regards to value-added conversations 105 Employees Assessment Course Evaluation The course contains a formative assessment that identifies problems or glitches. The course facilitator will make observations about the level of learning, and knowledge gained. Information gathered from the formative assessment is analyzed. Formative assessments may reveal the need for additional training. The course evaluation provides, “Information that would be useful for program improvement” (Suskie, 2009, p. 112). Course Evaluation The course contains a formative assessment that identifies problems or glitches. The course facilitator will make observations about the level of learning, and knowledge gained. Information gathered from the formative assessment is analyzed. Formative assessments may reveal the need for additional training. The course evaluation provides, “Information that would be useful for program improvement” (Suskie, 2009, p. 112). Data from the assessment is analyzed. Enclosed for your review is a sample course assessment analysis: The sample assessment analysis shows 45% of employees need additional training! Sample assessment analysis: 45% of employees need additional training!

Course Evaluation The course contains a formative assessment that identifies problems or glitches. The course facilitator will make observations about the level of learning, and knowledge gained. Information gathered from the formative assessment is analyzed. Formative assessments may reveal the need for additional training. The course evaluation provides, “Information that would be useful for program improvement” (Suskie, 2009, p. 112). Course Evaluation The course contains a formative assessment that identifies problems or glitches. The course facilitator will make observations about the level of learning, and knowledge gained. Information gathered from the formative assessment is analyzed. Formative assessments may reveal the need for additional training. The course evaluation provides, “Information that would be useful for program improvement” (Suskie, 2009, p. 112).  

References Suskie, L. (2009). Assessing Student Learning. A common Sense Guide (2nd ed). San Franciso, CA. Jossey-Bass University of Phoenix Official site (2014). Retrieved from www.phoenix.edu