TNCPE Overview for 2018 Applicants TNCPE Level 1 Site Visit TNCPE Overview for 2018 Applicants Thank you for your warm welcome. We are excited and pleased to be here.

Opening Meeting Agenda Introductions Applicant presentation TNCPE presentation TNCPE Overview Purpose of the Site Visit Role of Examiners Confidentiality and Code of Conduct Site Visit Schedule Introductions of applicant team and examiner team Examiners give name and organization Examiners do NOT give titles or years as an examiner All examiners have received the same training Applicant presentation Prior to site visit, team leader should coach the applicant on length of time for opening presentation (15 minutes is good) Emphasize the importance of the presentation being brief so the team has time to conduct the site visit TNCPE presentation Overview of TNCPE and award program Where we are in the process Purpose of the Site Visit Role of Examiners Confidentiality and Code of Conduct Site visit schedule (acknowledge that the schedule may need to be modified as you go along) Questions?

TNCPE and Baldrige Baldrige Performance Excellence Program Established by Congress in 1987 Purpose: to enhance U.S. business competitiveness in a global economy by: Identifying and recognizing role-model businesses Establishing criteria for evaluating improvement efforts Disseminating and sharing best practices Internationally recognized and emulated National resource TNCPE is a state-wide version of the national Baldrige Performance Excellence Program. TNCPE has an excellent reputation across the U.S. The Baldrige Program was established during the Reagan administration . Provides a framework that any organization can use to improve overall performance. Named for President Reagan’s Commerce Secretary Malcolm Baldrige, who believed that quality management was a key to U.S prosperity and long-term strength.   The Baldrige Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Mac Baldrige

Framework for Performance Excellence Common sense Aligns the entire organization to achieve the mission and vision and live the values Identifies gaps Asks really good questions: For example: “How do senior leaders set your organization’s vision and values?” How can we do it better? Works for any organization! At its core, the Baldrige criteria for performance excellence Helps leaders articulate the mission of their organization And align people and processes to achieve that mission The TNCPE award program identifies gaps in processes and results to help drive improvement.

Here is the FRAMEWORK for Performance Excellence. It is the basis of your application and the basis of our review. It is the framework for performance excellence. Everything that you do, day in and day out, can be tied to this model. It’s a validated model that aligns all your management and improvement activities. And produces higher quality products and services and better results. If you’re satisfied with the results you’re getting now, than this framework may not be of interest to you. But if you have room for improvement, this framework can help you pinpoint where you have gaps in your processes and results and focus on improving the areas that will have the greatest impact on your business.

Why TNCPE? “Easy way in” to understanding the Framework Receive valuable feedback as an applicant Train internal experts through the Board of Examiners Learn best practices as a member Provides “stair step” approach to meet applicants where they are Offers supporting services like examiner training, conference, speakers’ bureau and workshops Pre-requisite to a national application Why do organizations turn to TNCPE?   Improve business performance Help respond to impending changes Improve the bottom line, streamline process and meet customer needs

TNCPE Culture Mission Vision Values To drive organizational excellence in Tennessee. Vision To be the partner of choice in leading Tennessee organizations to world- class performance excellence. Together . . . building a state of excellence. Values Customer focus Leadership Integrity Excellence Respect Innovation Collaboration Continuous improvement TNCPE’s mission is to improve the performance of the State’s organizations across a wide range of industries, as well as state government and nonprofits. Its desired future state is to be viewed by those organizations as the partner of choice in helping to achieve world-class performance excellence! As an organization that promotes the Baldrige model of performance excellence as the best known system for reaching those world-class levels, TNCPE itself runs on the same system to maximize its own performance. 5

TNCPE Board of Directors Dr. Lyle Ailshie, Deputy Commissioner, TN Dept. of Education Mark Bainbridge, VP, Caterpillar Financial Services Chris Beaulieu, Global Operations Leader, Cummins Business Services Hal Beckham, VP & CFO, Medtronic Inc., Spine Division Tony Benton, CEO, Tennova Healthcare East Market Lee Brown, General Manager, Erwin Utilities Janell Cecil, SVP & CNO, University of Tennessee Medical Center Dr. Dennis Depew, Dean, College of Business and Technology, ETSU Dr. John Dreyzehner, Commissioner, TN Dept. of Health Kevin Grayson, Asst. Dir. Technology Management, North Carolina State University David Hart, CEO, TRICOR Rebecca Hunter, Commissioner, TN Dept. of Human Resources Paula Jacobs, VP Process Improvement, Methodist Le Bonheur Healthcare Doran Johnson, SVP, NHC South Central Region David Jones, CEO, EnableComp Wes Kelley, President and CEO, Huntsville Utilities Patrick Lawton, City Administrator, City of Germantown Stacey Max, Director of Engineering, Marvin Windows and Doors Paul Saylor, President & COO, Caris Healthcare Chuck Shoopman, AVP, UT Institute for Public Service Amy Shreve, EVP, First Tennessee Jennifer Slayton, Ex Dir, Quality Improvement, Vanderbilt University Medical Center Van Wardlaw, EVP, TVA Alan Watson, CEO, Maury Regional Medical Center Rodney Woods, VP, BlueCross BlueShield of Tennessee We are governed by a Board of Directors, that are well respected individuals from every industry sector and every region of the state. You’ll probably see a couple of names you recognize on this list – maybe from your organization. Also note that we have a Director from NC as part of our new partnership

ROI for Applicants TNCPE helps you answer these questions: Is your organization doing as well as it could? How do you know? What – and how – should your organization change to get better results? Why do organizations submit applications to the TNCPE program? Because we can help you answer these questions:   I think there are very few organizations that are doing as well as they could be doing — most organizations have room for improvement. But how do you know? And what will it take to improve or change? And meet the challenges facing your industry? Going through the TNCPE application process can help you answer these questions.

Purpose of the Site Visit To learn more about your organization To clarify opportunities for improvement To verify role model strengths To give you an opportunity to “tell your story” To meet your expectations Purpose of the site visit

ROI for Examiners Excellent professional development Understand and apply our nation’s standard of excellence Learn how to drive continuous improvement in your own organization Contribute to economic development Help make Tennessee a better place to live and work Volunteer commitment Network with other like-minded business leaders Examiners are volunteers We have all been through rigorous training And have reviewed your written application leading up to today.

Role of the Examiner Our examiner team will: Learn more about your organization Ask many questions Listen for understanding Take extensive notes Review data and information Respect the value and confidentiality of information shared on site Examiners are volunteers.

Examiner Rules of Conduct Examiners are assigned to avoid conflict of interest Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement Applicant information is confidential No materials will be taken off-site No contact or consulting with applicant after site visit No gifts or considerations accepted No results of the site visit or application assessment will be provided on- site Award banquet etiquette Award banquet etiquette – we can’t speak to you unless you speak to us first!

Site Visit Agenda Time Topic Team Leader: Please complete this slide as appropriate for your applicant and the length of your site visit.

What Questions Do You Have?

Tennessee Center for Performance Excellence www.TNCPE.org Tamera Fields Parsons, President & CEO Sue Alexander, Manager of Administration Emily Ferguson, Communications Manager Ann Harris, Program Assistant Tennessee Center for Performance Excellence 2525 Perimeter Place Drive, Suite 122 Nashville, Tennessee 37214 Phone: 615-889-8323 or 800-453-6474 E-mail: contact@tncpe.org Join the TNCPE community on Facebook and Linked In or contact us any time.