Chapter 5 Connecting through Nonverbal Communication Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

What Is Nonverbal Communication? Behaviors, symbols, attributes, or objects—whether intended or not—that communicate messages with social meaning are known as nonverbal communication. We have a tendency to take nonverbal communication for granted. We spend more of our time communicating nonverbally than verbally. We often make our daily decisions based on our nonverbal communication. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Characteristics of Nonverbal Communication Nonverbal communication occurs constantly Nonverbal communication depends on context Nonverbal communication is a primary means of expression Nonverbal communication is more believable Nonverbal communication is related to culture Nonverbal communication is ambiguous Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Functions of Nonverbal Communication Complementing Completes, describes, or accents a verbal message. Repeating Expresses a message identical to the verbal one. Regulating Controls the flow of communication. Substituting Replaces a verbal message with nonverbal signals to exchange thoughts. Deceiving Nonverbal cues that purposely disguise or mislead to create a false impression. Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Types of Nonverbal Communication Facial Expressions and Body Movement Kinesics Oculesics Facial expressions Facial management techniques Intensifying—exaggeration of reactions to others’ expectations Deintensifying—understatement of reactions to meet others’ expectations Neutralizing—avoidance of any emotional expression in a situation Masking—replacement of one expression with another considered more appropriate Facial Management Techniques Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Categories of Body Movement and Facial Expressions Emblems Illustrations Regulators Affect Displays Adaptors Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Physical Characteristics Touch/Haptics One of the most basic forms of communication. Categories of touch: Functional- professional Social-polite Friendship-warmth Love-intimacy Sexual arousal https://www.youtube. com/watch?v=Y7GB0- rtQ6Y Chapter 5, page 108 Medioimages/Photodisc/Getty Images Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Types (Continued) Space Time Paralanguage/Vocalics Silence Proxemics Intimate Space 0-1 ½ feet Personal Space 1 ½ -4 feet Social Space 4-12 feet Public Space 12+ feet Territoriality Time Chronemics Cultural differences Paralanguage/Vocalics Speech rate Accents Articulation Pronunciation Silence Vocal pauses vs. silence Cultural impact Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Artifacts Environment Personal adornments Possessions Psychological and physical surroundings in which communication occurs Photo courtesy of Marilyn Shaw Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.

Activity: Star Performer COPYCAT CAMEO HUMDINGER DANCE A performer from your team must act like the famous person or character on the card. The performer can talk like the person, but CAN NOT say names of people or places. I’ll pass the card to the performer, then start the timer. A performer from your team must act out silent clues to get your team to guess the answer on the card, just like charades. I’ll read the hint aloud, pass the card to the performer, and then start the timer. A performer from your team must hum or whistle with NO LYRICS or GESTURES, the song on the card. I’ll pass the card to the performer, then start the timer. A performer from your team must dance the famous dance or dance style identified on the card, with no words or music. I’ll read the hint aloud, pass the card to the performer, and then start the timer.

Chapter 5 Copyright © 2014, 2011, 2008 Pearson Education, Inc. All Rights Reserved.