Transformational Leadership Emotional Intelligence and Psychological Outcome Dr John Babalola Consultant Psychiatrist (Special interest in Neuro- Psychiatry and BPAD) MBChB, MSc, MRCPsych, DCBT (on-going)

Background Emotional Intelligence or EIQ; Coined by Goleman in 1995 who described it as; The array of skills and characteristics that drive leadership performance. Emotional Intelligence is as much about you as a person as it is about your patients, your colleagues and the organisation you work for.

Definitions This was further described as The capacity to reason about emotions and emotional information, while using the emotions to enhance thought. - Peter Salovey and John D Mayer as; Or The ability to recognise and understand emotions in yourself and others, and the ability to use this awareness to manage your behaviour and relationships. – Dr Travis Bradberry and Jean Greaves

What to differentiate EI from What to remember EI can be learnt and It is different from emotional traits such as ; Agreeableness optimism happiness calmness motivation These all have little to do with intelligence, emotions and nothing to do with EI – John Mayer

Statistics to Consider when IQ and technical ability has been accounted for. EI plays a major part in your Professional success. How; It is one of the strongest predictor of success when tested against 33 other workplace skills and accounts for 58% of success in all types of jobs. 90% of top performers have high EI and it accounts for 90% of what moves people up. Individuals with high EI earn an average of 15% more per year. The Carnegie Institute showed 85% of our financial success is due to EI and technical ability. EI in the workplace increases; occupational performance, leadership and organisational productivity - Geetu Bharwaney et al

Difference between IQ and EI Test Question about George gives a idea; George was sad and an hour later he felt guilty what happened in between; He accompanied a neighbour to a medical appointment to help out. He lacked energy to call his mother, and missed calling her on her birthday. The whole is greater than the sum of its part.

5 components to EI at work Definition Hallmarks Self Awareness The ability to understand and recognise your mood, emotions and drives and their effect on others Self confidence Realistic self assessment Self Regulation The ability to control and redirect disruptive impulses and moods The propensity to suspend judgment and think before acting Trustworthiness and integrity Comfortable with ambiguity Openness to change Motivation A passion to work for reason that go beyond money or status A propensity to pursue goals with energy and persistence Strong drive to achieve Optimism even in the face of failure Organisational commitment Empathy The ability to understand the emotional make-up of people Skills in treating people according to their emotional reaction Expertise in developing and retaining talent Sensitivity to patients and colleagues Cross cultural sensitivity Social Skill Proficiency in managing relationships and building networks An ability to find common ground and build rapport Effectiveness in leading change Expertise in building and leading teams Daniel Goleman “what makes a leader”; Harvard Business review

Application of EI in Nursing Individuals with high EI possess: Improved relationships between colleagues Improved relationships between the organisation and its staff. Improved working practice, motivation, efficiency, confidence and self esteem Better Mental Health Good physical health Better leadership skills Improved Job performance (accounted for 67% of abilities deemed necessary for superior performance in leaders) Less emotional baggage in and out of work Less transference and counter transference from patients to us and vice versa.

Hints on How to improve EI Don’t feel powerless (don’t give up control we all have choices) Build strong relationships at work (with colleagues, bosses and patients) Improve your attitude at work (enjoy what you do) Don’t let your emotions hold you prisoner (especially destructive ones like spite, envy, jealousy, anger etc.) Beware of always blaming others (it is ok to be wrong and accept responsibility) See possibilities (the power of positive thinking) Ronnie Ann 2009

Thank-you Any questions please