OE Project Alliance Meeting Metrics to Enable Excellence OPTIONAL SUBHEAD HERE Office of Organizational Excellence April 1st, 2016

Why measure performance? You cannot manage what you cannot measure ….and what gets measured gets done” - Quote from United Office of Organizational Excellence

METRICS CHANGE BEHAVIOR DRIVE PERFORMANCE STEWARD INVESTMENTS Motivate teams Define processes & responsibilities Monitor impact of new processes CHANGE BEHAVIOR Manage stakeholder expectations Evaluate performance STEWARD INVESTMENTS Improve decision making Enable prioritization Office of Organizational Excellence

What are 3-4 of your current/future Performance Measures? Pair and Share

Office of Organizational Excellence Timely reporting Reduced bottlenecks Increased savings & reduced costs Greater visibility of expenses Effective resource allocation Greater visibility of risks & opportunities Greater satisfaction & engagement: Faculty, Staff & Students External – parents, vendors Value & relevance of service Strategic partner vs. gatekeeper Greater customer retention Increased adoption rate of new services & behaviors Financial Perspective Customer Perspective Compliance Perspective Internal Process Perspective Right the first time Targeted process improvement Faster turnaround times Reduced waiting times Reduced variability Targeted resource allocation Clear written policies & procedures Reduced cost transfers Increased data accuracy Greater adherence to policy & procedures Reduced risk Meaningful reporting Office of Organizational Excellence

CompliancePerspective Performance Measures for __________________________________ (initiative) Financial Perspective Customer Perspective CompliancePerspective Internal Process Perspective

Bring them to the next Project Alliance on April 1st What are your current Performance Measures? Bring them to the next Project Alliance on April 1st Exercise Write down your current top 3 performance measures or what you would want to measure when your project goes live? Discuss with your partner – listen… ask questions … give feedback… Why? Give slides on categories - Template What categories would you fit your measures? What are some additional measures that fit in your chart

Example of Balanced Scorecard