ISE 468 Healthcare Process Improvement

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ISE 468 Healthcare Process Improvement Dr. Joan Burtner, CQE Associate Professor of Industrial Engineering and Industrial Management

Ozcan Ch1part1: Quantitative Methods in Health Care Mgt Chapter 1 Outline Overview of Healthcare Management Historical Background Nature of Healthcare Services Decision Making Process Model Healthcare Manager & Responsibilities Distinctive Characteristics of Healthcare Services Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

Healthcare Management is... The management of processes or health systems that provide care to patients. The use of decision tools to manage and improve processes. Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

Ozcan Ch1part1: Quantitative Methods in Health Care Mgt Management Decisions Healthcare Management Requires Decisions: Forecasting Capacity planning Staffing & scheduling Managing medical supplies Designing processes for quality Increasing reliability Reducing costs Motivating employees Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

Ozcan Ch1part1: Quantitative Methods in Health Care Mgt Historical Background 1 / Development of Decision Techniques Scientific Management Techniques (1910s) – Frederic W. Taylor: work/labor - observe, measure, analyze, improve Taylor known as the Father of Scientific Management Standardization – Frank & Lillian Gilbreth Psychological Effects of Work Conditions – Henry Gantt Quantitative Inventory Management (1915) – F.W. Harris Quality Control & Sampling (1930s) – Walter Shewhart Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

Ozcan Ch1part1: Quantitative Methods in Health Care Mgt Historical Background 2/ Development of Decision Techniques Operations Research/Management Science (1950s) Linear Programming Queuing Models Management Information Systems (1970s) Total Quality Management and Continuous Quality Improvement TQM/CQI (1980s) Supply Chain Management, Reengineering (1990s) Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

Who is the Healthcare Manager? Upper Level CEO? COO? CFO? CNO? Operational Decisions Mid-Level Manager Strategic Decisions: Upper-Level Managers and Executives Ozcan Ch1part1: Quantitative Methods in Health Care Mgt 2015

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