EXTERNAL ENVIRONMENT INDUSTRY, MARKETS COMPETITION ECONOMY LEGAL, POLITICAL, SOCIAL
INDUSTRY, MARKETS CUSTOMER/CONSUMER BUYER WHO WHERE (AREA, COUNTRY) WANTS, NEEDS BUYING BEHAVIOR BUYER POWER RELATIONSHIPS/ALLIANCES
INDUSTRY, MARKETS (CONT’D) MARKET SIZE, TRENDS SUBSTITUTES DISTRIBUTION SYSTEM STAGE, PRODUCT LIFE CYCLE
INDUSTRY, MARKETS (CONT’D) STAGE, INDUSTRY LIFE CYCLE TECHNOLOGY AS THE PRODUCT SUPPLIERS POWER RELATIONSHIPS/ALLIANCES
COMPETITION NATURE OF WHO, WHERE STRATEGY ADVANTAGES - SUSTAINABLE DISADVANTAGES
COMPETITION (CONT’D) RIVALRY ENTRANTS, EXITS SUBSTITUTES
LEGAL, POLITICAL, SOCIAL LAWS, REGULATIONS VARY BY MARKET VARY BY COUNTRY ETHICS TRENDS IMPORT/EXPORT LAWS
ECONOMY EFFECTS ON DEMAND EXCHANGE RATES EMPLOYMENT RATES INFLATION STABILITY
KEY SUCCESS FACTORS “ABSOLUTE” REQUIREMENTS Airlines: low unit cost Air delivery: worldwide dist.
INTERNAL ENVIRONMENT ADV., DIS., STRATEGIES MARKETING MANUFACTURING ORGANIZATION DESIGN
INTERNAL ENVIRONMENT ADV., DIS., STRATEGIES INFORMATION FINANCE HUMAN RESOURCES
INTERNAL ENVIRONMENT ADV., DIS., STRATEGIES CONTROL CULTURE STRATEGY/ PLANNING
MATCHING ANALYSIS (RELATIONSHIPS AMONG) OVERALL DIRECTION INTERNAL SYSTEMS EXTERNAL TRENDS
FORMULATE STRATEGY MISSION/DIRECTION GOALS STRATEGIC PLANS TACTICS OK FINE TUNE CHANGE GOALS STRATEGIC PLANS TACTICS