Mike Daly : Group Head GIPT & Mobility Solutions “Cost Optimised Infrastructure” Networks 2010

Mobility… More Than Blackberry ITSR Process Right Tool for the Job Business recovery @Work User Mobility Profiles Roaming Web Cam Single Directory Log On Buddy lists Hot Desking HOME Office Single number reach Mobility… More Than Blackberry Change the “Run The Business” Broadband VPN Some examples of Collaboration and UC requirements Typical of how we might receive requirements from the business Easy to get hooked into delivering technology rather than thinking about the business value UC doesn’t mean that you have to replace the current systems - Its about integrating those systems better and making them easier to use Provide tools with a common user experience Reduce communication/decision latency Increasing user mobilty Some words to add: Presence, Unified messaging, context aware routing, location, identity, status, integration, FMC, SNR, blackberry, Home Hardphone Office Mobility Instant messaging click to Call Flexible Locations Home Video VPN Local WiFi Secure Access Softphone 2 2 2 2

Delivery Requirements Profiling & Business User types User locations User Requirements Preferred Solutions Intranet Guidance Licensing and Concurrency Application Definition & User Requirements Application Security Application Benchmarking Application Access and Scaling Application storage, backup & resilience Service Delivery Options Device Options, Selection &Infrastructure Requirements Network Functions vs Device Services vs Location & Scaling Apps Services Network Infrastructure Physical Infrastructure Network Design Options Geographic requirements vs Network Network Functions vs Application Requirements. Network Access & Security Specification and Design Capacity management vs solution, Scale & Resilience Comms Room Design Testing & Sign Off : Fit for purpose Support and Maintenance Definition

Global Architecture vs Access HTSE Entities IPT HTSU Entities IPT ACD Recording IVR RSA VPN EMail BES MOBILE GW Messaging U Coms Cost Rtg IPT ACD Recording IVR RSA VPN EMail BES MOBILE GW Messaging U Coms Cost Rtg HTSU Core HTSE Core High Bandwidth & Speed Global Core IPT ACD Recording IVR RSA VPN EMail BES MOBILE GW Messaging U Coms Cost Rtg IPT ACD Recording IVR RSA VPN EMail BES MOBILE GW Messaging U Coms Cost Rtg HTSL Core HTSA Core HTSL Entities HTSA Entities 1 : Telephony IP Telephony Mobile Gateway & FMC ACD & IP ACD IVR Rationalisation Voice Recording Mobile & Fixed Directory Consolidation IP Dealerboard 2 : Mail E Mail Rationalisation BES Rationalisation Unified Communications Messaging Systems Conferencing Architecture 3 : Video TMS Core & Directory Telepresence Integration Desktop clients Caching 4 : Access VPN Architecture RSA Architecture 2 Factor security Aggregator B.Band WiFi / 3G/ NGen

Presence Mobility Solutions User Devices & Locations Corporate Social Networking Collaboration Applications Laptop Blackberry Phone Video WiFi DB Mobile Collaboration Corporate Directory Mobile Apps Governance Business Interface & Development : Marketing Communications Enabled Apps Presence Network GPRS 3G WiFi Broadband FMC Citrix VPN Infrastructure Solutions

Help & Support Mobility Voice V.I.C.E. Desktop Network Organisation – Mobility & CSS Help & Support Mobility Portal Voice V.I.C.E. BlackBerry Desktop Network Windows Engineering Banking Automation Server 6

Industry & Standards Support Consultants Suppliers Network Standards ( IEEE ) Network Network CMA & User Requirements Integration Guidance Education Independent Advise FIA, TIA-B, ECA Stds Designers Trade Associations Installation Base Infrastructure

Applications vs Infrastructure Simultaneous Services / Infrastructure Prioritisation QoS Contention Mngt BW & Cap Mngt Scaling Traffic Presence LAN Data No Yes Web File Sharing Messaging / Chat Softphone Hard Phone Low Def Video High Def Video

Facilities vs Infrastructure Simultaneous Services / Infrastructure LAN / WAN Copper LAN WAN Fibre Broadband ADSL SDSL WiFi 3G / GPRS Prioritisation Yes No QoS Possibly Contention Mngt Bandwidth / Capacity Mngt Scaling Traffic Presence

SIMULTANEOUS Applications Services / Infrastructure LAN / WAN Copper LAN WAN Fibre Broadband ADSL SDSL WiFi 3G / GPRS LAN Data Yes Web File Sharing Messaging / Chat Softphone No Hard Phone Mobile Phone Dual band Phone Blackberry Low Def Video High Def Video

Infrastructure : Cost Optimisation Infrastructure : Physical Infrastructure : Network Support Costs Call Costs Write Off costs Regional Weighting Security : Encryption & Access Application Support User Profile analysis & Fit CRE Analysis & Fit Sustainability Red : Don’t Do It Amber : Consider it Green :Do it

Technology Cost Optimisation

Benefits Mobility Workstreams and Activities “Run The Business” Business Support Business recovery solutions Contingent & Pandemic Plans Alternative Site Access & Operation Moves & Changes Management “Run The Business” Cost Reduction Travel reduction & Savings Call Rates & Tariffs Call Management Hot Desking Deployment Office Space Reduction Productivity Home Video Home Working Quicker Contact Sustainability Travel Reduction (Co2) Reduced Power Footprint Metrics Carbon Offset Change the “Run The Business” Business Change Mobile Workers Mobile Sales Force Customer Contact Customer Access “Change The Business” Benefits 13

Consumption and Penetration rates by Region Central MI Dashboard On line Metrics Costs Analysis Consumption and Penetration rates by Region Global Stats for Contract / Rate review Co2 Analysis for User Profiles Roll out Programme Analysis Progress of Migration from Red to Green vs Product 14