TYPES OF INFORMATION SYSTEMS

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IS 628: Computer-Based Information Systems Discussion Management Hierarchy Model

TYPES OF INFORMATION SYSTEMS MANAGEMENT LEVEL GROUPS SERVED STRATEGIC LEVEL SENIOR MANAGERS Strategic TACTICAL MANAGERS RESOURCE ALLOCATION Tactical MONITOR & CONTROL LOWER-MANAGEMENT SUPERVISORS Operational VALUE-ADDED “TOUCH” Operations SALES & MANUFACTURING FINANCE ACCOUNTING HUMAN RESOURCES MARKETING

COMPOSITION OF DECISION-MAKING Structure Focus Operations Strategic Tactitcal Operational External Internal Ill-Structured Structured DATA WORKERS MANAGERS

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