Lesson Six: Volunteer Management OBJECTIVE: Identify the considerations involved in managing a volunteer workforce

Supporting Objectives List existing organizations that might be able to provide volunteers for flood emergencies List the considerations involved in registering and tracking volunteers Identify the services needed to support a volunteer workforce during a flood response Match volunteer skills with service areas Identify the training needs of flood response volunteers 2

How Many Volunteers Are Needed? Hundreds, maybe thousands A good workforce is a critical resource 3

Recruiting Volunteers Develop guidelines Research State regulations Establish recruitment centers Advertise the opportunities

Where Can Volunteers Be Found? Individuals Civic Organizations Faith-based groups Schools Prisons Emergency Services 5

How Can Volunteers Be Registered and Tracked? Legal requirements Designated clothing/tags Staging areas and buses Processing centers Team leaders 6

What Can Volunteers Do? 7

Types of Support Services Congregate care Communications Child care services Food service First aid Transportation Registration / tracking General administrative duties 8

Activity: Volunteer Skills Matching

What Training Do Volunteers Need? 10

General Health and Safety Basic hygiene procedures Food handling techniques Prevention of slips and falls Proper wound care Use of safety equipment 11

Evacuation Procedures Alarm signals Escape routes Groups of three Communications equipment 12

Special Dangers Manhole covers Unstable areas 13

Activity: Volunteer Management

Lesson Summary The volunteer force can make or break the flood response Provide training for volunteers 15

What existing organizations might be able to provide volunteers? 16

registering and tracking volunteers? What considerations are involved with registering and tracking volunteers?

What services are needed to support a volunteer workforce?

On what topics should volunteers receive training? 19

What considerations are involved with ensuring the health and safety of volunteers?