Dept. of Energy and Resource Development 11/17/2018 Dept. of Energy and Resource Development Licence of Occupation Application Process (Cycle Time) Stephanie Elkins

Energy and Resource Development

Licence of Occupation

Problem 114.9 days Goal 87 days, 80% Define Phase Problem 114.9 days Goal 87 days, 80%

Define Phase

Define Phase

Define Phase ?

IMR Chart – Licence of Occupation Cycle Time (Days) Define Phase Process out of Control! IMR Chart – Licence of Occupation Cycle Time (Days)

Define Phase 59% above target!

Measure Phase

Measure Phase 88% to 96% waiting!!!

Review Agencies Analyze Phase Application Type Project Managers

Review Agencies Application Type 11/17/2018 Improve Phase Application Type In house solutions using existing software Removing the middle man In some instances no Director’s signature Discussions initiated with some high frequency internal GNB customers

Overall process targets Project Managers Improve Phase SOP Overall process targets Roles & Responsibilities Time gates

Daily Management Improve Phase

Improve Phase

Control Phase

Process in Control & Capable! 11/17/2018 Control Phase Process in Control & Capable! IMR Chart – Licence of Occupation Cycle Time (Days) (Before and After Process Control) 58% improvement

Data is crucial! Standard operating procedures are key! Monitor, measure, & accountability!

11/17/2018 Thank You! Questions?