Embracing Change: Technology in the Transit Environment Amy Hance November 3, 2017 CalACT Autumn Conference Monterey, California

Clovis Transit Operations We provide in-house paratransit and fixed-route service to the community. Clovis is located in the Central San Joaquin Valley and is an affluent community with a population of just over 104,000. We have a large school district, hospital campus, and are right next door to Fresno and Fresno State University. Approximately 50% of our fixed-route riders are college and high school students. Last year we provided approximately 175,000 fixed route trips and 80,000 paratransit trips. We have a fleet of 29 buses, 6 vans, and one trolley

Clovis Transit Operations Staff I have a staff of 55 people, 43 are pt and ft drivers. The balance is made up of training and administrative support staff and bus washers.

Bad communication strategy Fear of the unknown Loss of control Fear of loss or change Bad communication strategy Fear of the unknown Loss of control Loss of competence Lack of reward Loss of support system Office politics Bad previous experience with change Lack of trust Humans crave stability, and employees are human. A Yale University research study found these reasons for resistance to change

Bad communication strategy Fear of the unknown Loss of control Fear of loss or change Bad communication strategy Fear of the unknown Loss of control Loss of competence Lack of reward Loss of support system Office politics Bad previous experience with change Lack of trust Humans crave stability, and employees are human. A Yale University research study found these reasons for resistance to change

Choose the technology wisely

Choose the technology wisely State your case

Employees that trusted

Choose the technology wisely State your case Get influencers on board

Choose the technology wisely State your case Get influencers on board Train, train, and train some more

Choose the technology wisely State your case Get influencers on board Train, train, and train some more Be prepared to be the cheerleader for the project for a long, long time