Prince of Wales Hospital Patient Satisfaction Survey

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Presentation transcript:

Prince of Wales Hospital Patient Satisfaction Survey 16 Jul – 10 Aug 2018

(I) On Admission (16 Jul – 10 Aug 2018) 2.60% 1.80% 0.20% 2.20% 1.00% 10.90%

(I) On Admission 16 Jul – 10 Aug 2018 (Mean Score) 16 Jul – 10 Aug 2018 (Mean Score) Information about admission 1.07 Waiting time for admission 0.72 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

(II) Staying in Ward (16 Jul – 10 Aug 2018)

(II) Staying in Ward 16 Jul – 10 Aug 2018 (Mean Score) Food supply 16 Jul – 10 Aug 2018 (Mean Score) Food supply 0.70 Linen supply 1.00 Ward environmental hygiene 1.09 Privacy protection 1.03 Attention to your special needs, e.g. interpretation service or religion-related arrangements 1.01 Provision of information on “Patients’ Charter” about patients’ rights and responsibilities 0.94 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

(III) Clinical Service (16 Jul – 10 Aug 2018)

(III) Clinical Service 16 Jul – 10 Aug 2018 (Mean Score) Effectiveness of treatment 1.13 Quality of nursing care 1.23 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

(IV) Explanation & Communication (16 Jul – 10 Aug 2018)

(IV) Explanation & Communication 16 Jul – 10 Aug 2018 (Mean Score) Explanation on clinical condition and treatment plan 1.14 Involvement in deciding treatment plan 1.10 Explanation on use of medication 1.16 Channels for feedback on hospital service 0.99 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

(V) Staff Performance (16 Jul – 10 Aug 2018)

(V) Staff Performance 16 Jul – 10 Aug 2018 (Mean Score) Staff attitude 16 Jul – 10 Aug 2018 (Mean Score) Staff attitude 1.31 Staff helpfulness 1.29 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

(VI) On Discharge (16 Jul – 10 Aug 2018)

(VI) On Discharge 16 Jul – 10 Aug 2018 (Mean Score) 16 Jul – 10 Aug 2018 (Mean Score) Information about discharge 1.05 Explanation on follow-up plan and post-discharge care 1.11 Waiting time for discharge 0.76 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

(VII) Facilities / Ancillary Service (16 Jul – 10 Aug 2018)

(VII) Facilities / Ancillary Service 16 Jul – 10 Aug 2018 (Mean Score) Signage and information counter 1.03 In-patient transportation 1.10 General hospital environment 1.04 Public toilet hygiene 0.81 Security 0.96 Payment process 0.98 2 1 -1 -2 N/A Very Good Good Neutral Poor Very Poor

(VIII) Overall Impression (16 Jul – 10 Aug 2018)

(VIII) Overall Impression 16 Jul – 10 Aug 2018 (Mean Score) Overall impression towards this hospital 8.09 1=worst, 10=best