Community Advisory Committee Meeting Operations Update Community Advisory Committee Meeting April 11, 2017

Performance Report Card Performance Indicator Standard Mar 2017 FY17 On-Time Performance 91% 90.7% 91.3% Late 4 0.10% Average Initial Hold Time 120 sec 69 85 Calls on Hold Over 5 Min 5% 3.9% 4.4% Denials 1% 0.25% 0.44% Preventable Collisions Per 100,000 Miles 0.50 0.67 0.59

Highlights March highlights: Transported 16 Elite Wheelchair Racers for the LA Marathon Provided 589 trips over three days for the Abilities Expo Access, its Antelope Valley contractor, and member agency AVTA had a coordination meeting Presented the Where’s My Ride app to United Cerebral Palsy in Culver City

Questions?