Title: IP Softphone 2050 Keycode Retrieval System (KRS) User Guide Issue: 0.8 Date: November 2011 Hi and welcome to the Order Centre – Ordering training. Often we refer to Order Centre as OC, so we will say ‘OC – Ordering”, to refer to the component of Order Centre covered in this training.

Contents Overview of Keycode License Generation Process What do you need before accessing to the KRS ? Contacting KRS Support Accessing the IP 2050 KRS instance Registering your system Generating a Keycode License Using a Purchase Order Using Numeric Authorization codes Retrieving a Keycode License Retrieving KRS Documentation

Overview Keycode License Generation Process Partner Avaya KRS Place Keycode License Order Avaya Order Mgm’t System sends a Non-stock PO To KRS for the Software Licenses Ordered. Customer access’s KRS and generates License and retrieves. Partner places Keycode License order with Avaya Avaya OM enters order into SAP OM system. SAP sends non stock PO of licenses to KRS. Customer logs into KRS and initially register’s their system. Customer selects to generate keycode. Customer selects licenses/features from Purchase order and generates keycode. KRS generates license, saves results to db and displays license to customer Customer downloads license’s and applies to product.

eBusiness Tools Landing Page – to access all the tools ! www.avaya.com/ebizn (Americas, Asia) www.avaya.com/ebizu (Europe, Middle East, Africa) Acess KRS Access KRS The eBusiness Tools Landing page provides access to ALL the eBusiness tools, as well as links to a variety of information. The theatre specific URLs for the eBusiness tools landing page are listed at the top of this slide. Access the tools – by selecting the tools from the categories across the top of the page. OC is found under the “Orders” category. The eBusiness Tools Portal pages – are informational web pages about all the eBusiness Tools. There are several links to the eBusiness Tool portal pages from the eBusiness Tools landing page that is shown in this slide. For example, across the middle of the page: Tools Overview – provides an overview of each tool and who uses them. From this page, you can access detailed pages for each tool from the left menu. Training – provides the quarterly leader led training schedule, training curriculum and links to all the available webinars and self paced learning materials. Support – provides the Global support phone numbers as well as a link to the eBusiness Tools support portal page where you will find a downloadable support document that gives you all the information that you need about support Registering for the eBusiness Tools (at the bottom of the page) – provides step by step instructions about how to register for all of the eBusiness tools, including selecting which eBusiness Tools you require, accessing the tools and PC Requirements. What’s New (also at the bottom of the page) – highlights new items related to the eBusiness tools. The Email Notification Service (also at the bottom of the page) – is a subscription-based service that delivers email notices about the e-Business tools including application content updates, release dates and special events. Users not signed up for the eMail Notification service will receive no communications about any of the eBusiness tools. Useful Information –found in the left menu on the eBusiness Tools Landing page, includes a folder for each eBusiness tool that provides helpful information such as release notes. To start working with OC – Ordering– select <Ordering (Order Center)> from the drop down menu within the ‘Orders” category at the top of the eBusiness Tools Landing page, and the “Order Centre Home” page screen will be displayed. Click here for Tools Training information Click here for Global Support Phone Numbers and support information Click here for process about “How to Register for the eBusiness Tools” – including KRS

Accessing the KRS instance of IP Softphone 2050 Go to eBusiness Tools Landing Page (see previous slide) Enter your SSO user ID and password as requested Select ‘Licenses” then select ”KRS” Select product family “IP Softphone 2050” from the list box. TIP : After a product family has been selected, to change product families, click <Keycode Retrieval> to return to this page

Registering your System Once you’ve logged in the default screen is Product Registration. Before you can generate any keycodes you must register your IP Softphone 2050. To begin Registration select Create.

Registering your System Create a Site name for your system. There should not be any blank spaces in the name. Then click Continue. In the next screen you must select the type of licensing configuration you want to register. The choice is between node locked (where each MAC address of the 2050’s must be registered and thus an individual license is created for each MAC), there are 2 ways to enter the MAC addresses, 1: enter each individually or by uploading a file containing all the MAC addresses, note the MAC addresses must be coma delimited. The other licensing option is Network Locked (where the license will be created based on the FQDN (Fully Qualified Domain Name) of your license server). Select the radio button of your choice.

Registering your System (node locked) Enter the location information for the system and click continue. Enter each MAC address and click on add, repeat for as many MAC’s as you have, when finished click on continue. After selecting continue you will see a summary screen of all the MAC’s you’ve entered with the option to then SAVE or Cancel.

Registering your System (Network Locked) Enter the information into the registration screen, the Host ID will be your Host name*. After entering the information click Continue. Note: The Host ID must be the Fully Qualified Domain Name (FQDN) and the host name should have a “.” contained in the name. Example: yourlicenseserver.yourcompany.com Instructions on how to view your Fully Qualified Domain Name: IMPORTANT: The Host ID must contain your systems Fully Qualified Domain Name (FQDN). You can query your server for the NAME by running the following command. Select Start > All Programs > Avaya> IP Softphone 2050 Licensing Server > Get Host ID Example Result: The FLEXnet host ID of this machine is "HOSTNAME=license.Avaya.com“ The Site Name field must exactly match the results returned from the Get Host ID program which in this example is (license.Avaya.com).

Registering your System (Network Locked) After entering your Host ID and location information you can save this by selecting Save. This completes the registration process.

Generating a Keycode License – step 1 After Registering your system select Generate Keycode from side bar. Identify the system you wish to generate a license for by entering the system ID, (the site name you used when you registered your system. Once you have entered all the data click on Continue.

Generating a Keycode License cont. To generate your keycode you must either have a numeric authorization code which you would enter in the box opposite Auth Code or you can search for a Purchase Order. It is possible to enter both. In this example we are searching for a PO. Click Go to PO after entering its number. NOTE: for more information about Auth Codes please refer to: KR203 Auth Code Functionality (eAuth, Paper and Numeric) KR204eAuth Code Administration

Generating a Keycode License cont. The KRS will return your PO where you can then select a qty of each line item to include in your license’s creation. If you want the total content of the PO to be included in your license you can select; Add All. After making your selection click on Continue.

Generating a Keycode License cont. The KRS will return your PO showing the qty of each line item to include in your license’s creation. After viewing your selection click on Continue. You will be brought back to the point where you can either; a) specify another PO from which to take features from, or b) enter numeric Auth Codes or c) select go to summary and produce the keycode license. In this example we will select Go to Summary.

Generating a Keycode License cont. KRS will show a summary of your PO selections, you can elect to Generate Keycode or cancel. Generation should take between 10-20 seconds. When complete, the KRS will take you to the Retrieve and download screens.

Generating a Keycode License / Retrieve Keycode cont. After generation you are presented with the retrieve keycode screen. You can view each keycode by selecting between the keycodes listed in the Sequence Number dropdown box. As you select between keycodes the coorosponding keycode will be displayed within the Keycode box at the bottom of the screen. To download all current keycodes select the download Keycode as ZIP. Or you can download idividual licenses as identified by the MAC ID shown in the sequence number box.

Retrieve Keycode cont. After selecting download Keycode, the KRS will pop up the File Download dialogue box, select Save. That will bring up the Save As dialogue box and will provide a default filename. You can specify where you wish to save the file and then click on Save.

Retrieving a Keycode License To retrieve a previously generated Keycode License, click on Retrieve Keycode from the KRS sidebar. When the Retrieve Screen comes up enter the Host ID into the query field of the system you wish to retrieve. If you only enter part of the Host ID the KRS will perform a wild card search and present all ID’s beginning with your search string. Then click on Search.

Retrieving a Keycode License When KRS retrieves the keycode license you searched for you can download to your PC by selecting Download Keycode.

Documentation, Forms & User Guides 3. 1. 2. Select <Documentation, Forms & USER GUIDES> Double click the desired folder, select the desired form and right mouse click to save it to your computer Click on <KRS Documentation> for access to the <Release Notes> and <Training> folders The KRS documentation repository contains many forms, communications and User Guides for KRS for each specific product family in KRS. To view all the folders, select the <Documentation, Forms and USER GUIDES> link in the left menu of KRS This opens a folder structure containing all the forms available for downloading. Open the desired folder by double clicking, select the document that you would like and save it to your computer by right clicking your mouse. Click on <KRS Documentation>, as shown by #3 on the slide, for access to the <Release Notes> and <Training> folders

Thank You This concludes the OC Ordering training. Thank you for listening.