LEADERSHIP AND SUPERVISION

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Presentation transcript:

LEADERSHIP AND SUPERVISION Management Theory and Practice College of Public and Community Service University of Massachusetts Boston ©2010 William Holmes

CORE LEADERSHIP SKILLS Provide goals and objectives Motivate employees Identify and solve problems Supervise staffing Monitor performance Administer policy

LEADERSHIP AND GOALS Setting goals Measuring goals Tying actions to goals Delegating actions Monitoring actions Revising actions

LEADERSHIP AND MOTIVATION Motivating by example Giving feedback Using rewards Providing opportunities Using consequences Communicating

LEADERSHIP AND PROBLEM SOLVING Identifying problems Clarifying problems Identifying alternatives Selecting alternatives Promoting solutions

LEADERSHIP AND SUPERVISION Structuring reports Monitoring reports Team meetings Individual conferences Problem behaviors Accountability

LEADERSHIP AND PERFORMANCE MONITORING Establish purposes of monitoring Identify criteria and indicators Set timelines Use periodic review Provide support Utilize consequences

LEADERSHIP AND POLICY Policy and goals Policy and fairness Policy and certainty Policy and procedures Following procedures Exceptions to procedures