Utah Clicks The Universal Application System Adrienne Akers ©2006 - Utah State University
UAS History Funding: Opening Utah’s Doors: 4-year Maternal & Child Health Bureau Grant $150,000 annually To help Utah organize its services so families of young children with special needs can use them easily June 2001 to June 2005 Purpose: Timeline: ©2006 - Utah State University
Completing paperwork is frustrating! Part C Baby Your Baby CSHCN Head Start Medicaid Completing paperwork is frustrating! ©2006 - Utah State University
Why Develop Utah Clicks? More children are entering the service system Federal/state mandates to organize services Federal/state budget cuts require cost efficiencies Trend toward e-Government & paperless applications ©2006 - Utah State University
Models of Consumer-Focused Web Sites Online Resource Directory Single Program Online Application Interagency Application Process Fully Automated Eligibility System ©2006 - Utah State University
Universal Application System (UAS) aka Utah Clicks a web-based interagency application process to facilitate service coordination designed to help families apply for multiple programs & services online in a non-duplicative manner currently available in English & Spanish available 24/7 ©2006 - Utah State University
UAS Process Consumer answers non-duplicative questions UAS places responses onto PDF applications Consumer needs services UAS helps consumer electronically submit applications to agencies Consumer receives eligible services ©2006 - Utah State University
©2006 - Utah State University
©2006 - Utah State University
©2006 - Utah State University
©2006 - Utah State University
©2006 - Utah State University
©2006 - Utah State University
©2006 - Utah State University
©2006 - Utah State University
©2006 - Utah State University
©2006 - Utah State University
Utah Clicks Allows Autonomy for Participating Agencies Screening criteria can be set & updated by each agency Local agency staff can review/assign/follow-up on electronically submitted applications State agency managers can add and update regional offices, office accounts, and zip code routing, and other information. Thought I’d throw that in there for fun as we used the Simpsons as our test family. Might liven up the presentation a little…not that you guys aren’t entertaining! ©2006 - Utah State University
Utah Clicks Applications Submitted by Hour ©2006 - Utah State University
Utah Clicks Applications Submitted by Weekday ©2006 - Utah State University
Consumer Benefits of Utah Clicks Consumers find the UAS convenient & easy to use. Trips to multiple agency offices are minimized Families can get redundant aspects of paperwork out of the way first, leaving time for more meaningful exchange during the actual interview process Young parents may be more comfortable entering data via computer than telling their “life story” repeatedly to intake workers ©2006 - Utah State University
Utah Clicks Administrative Benefits Mid-scale integration projects (e.g., UAS) provide needed services without major upgrades to current systems. Both upfront & maintenance costs remain lower than costs for the development of new systems. The UAS can be integrated into current systems without major changes in business practices. Client application data can be exported directly into current systems.* Intake workers find the interface intelligent and easy to use. Minimal training needed to use UAS. UAS is customizable to fit the needs of your agency. * Additional software is required to import XML data into existing systems. This software should be developed in-house. ©2006 - Utah State University
State Interest in UAS Current State Customers Oregon Clicks Indiana WINS State Customers with Active Interest New Mexico Arizona Missouri Florida Kansas ©2006 - Utah State University
Utah Clicks helps families apply for services they need! Let’s show the actual page. - Chris Utah Clicks helps families apply for services they need! ©2006 - Utah State University