Quintum Technical Training Presents VoIP GATEWAY Installation and Configuration Click to continue Quintum Technical Training

Introduction The goal of this presentation is to provide the viewer with the knowledge, skills and tools required to install and configure the Quintum® Analog and Digital VoIP Gateways into Microsoft’s® Response Point™ System. This presentation assumes the viewer is trained in the operation of Response Point™. Click to continue Quintum Technical Training

Sections Overview of the Response Point™ System and VoIP Gateways Installation and configuration of the Analog VoIP Gateway Installation and configuration of the Digital VoIP Gateway Upgrading Gateway Firmware Troubleshooting the VoIP Gateway Review of the Digital Services from a Provider Click to continue Quintum Technical Training

Overview of the Response Point™ System and VoIP Gateways Section I Overview of the Response Point™ System and VoIP Gateways Click to continue

Overview of Response Point System Response Point ™ (RP) SIP phones Local Area Network Analog Gateway Analog phones, Fax, or modems PSTN Response Point™ Base Unit Analog trunk lines PSTN Digital Gateway T1/E1/PRI Windows XPe + SIP/RTP + VoIP Gateway PC running RP™ Administrator software The basic Response Point System consists of the following components: Hardware -Response Point Base Unit (Syspine, Aastra, or D-Link) installed on the Local Area Network (LAN) -Response Point IP phones (depending on vendor) installed in-line with the user’s PC LAN connection (daisy-chained) or on a separate LAN port -Tenor Analog Gateway provides connectivity to legacy analog phones, fax machines and modems. -Tenor Digital Gateway provides connectivity to Public Switched Telephone Network (PSTN) via T1 or E1 service from provider. Management Software -Response Point Administrator is the system configuration Graphical User Interface (GUI). It is installed on an administrative computer. -Response Point Assistant is the end user’s management tool (GUI) installed on the users computer. Installation and configuration is relatively simple for the non-technical user. The Base Unit is able to discover (detect and identify) Response Point phones and Tenor gateways attached to the network. Analog gateways are “plug and play” ready and are installed as a “phone” to the RP system. Digital gateways are installed as a “service” to the RP system and require the use of a configuration wizard for other than T1 ISDN PRI NI2 connections. Response Point handles most PBX functions i.e., call forwarding, hold, call transfer, Forwarding, conferencing, and voicemail to email. PCs running RP™ Assistant software Click to continue Network Router Quintum Technical Training

Overview of VoIP Gateways Analog (FXS/FXO) VoIP Gateway Auto-discovered by Response Point™ Plug and Play installation Can support up to 8 analog trunks or analog devices e.g., phone, fax, or alarm systems (modems) Number of FXS/FXO ports determined by model Digital (T1/E1) VoIP Gateway Configured by default for T1 ISDN PRI NI2 Wizard setup for non-T1 ISDN PRI NI2 4 Port FXS VoIP Gateway Connects up to 4 analog devices to the LAN. The Response Point administrator recognizes each Gateway as a “Phone” and each port will be recognized as a “User”. T1/E1VoIP Gateway Connects the Response Point System to the PSTN to support full or fractional T1/E1 service. The Response Point Administrator recognizes the Digital Gateway as a “voice service”. Click to continue Quintum Technical Training

Installation and Configuration of the Analog VoIP Gateway Section II Installation and Configuration of the Analog VoIP Gateway Click to continue

Analog VoIP Gateways Click to continue Quintum Technical Training

Installation of Analog VoIP Gateway Topics Required components Cabling and connections Front panel indicators Using Response Point™ Administrator for Discovery/Configuration The following slides will detail the installation and configuration of the 4 Port FXS VoIP Gateway. Click to continue Quintum Technical Training

Required Components Specific model Analog VoIP gateway 1- RJ45 straight-through LAN cable – grey RJ11 cables (for FXS/FXO devices) – grey Power adapter AC power cord DB9 RS-232 Serial Cable All components are included and should be shipped with the Analog VoIP Gateway. If any parts are missing, please contact your dealer. Click to continue Quintum Technical Training

Cabling and Connections Analog Gateway AFM400 (rear view) CONSOLE (used for support) DIAG Network hub/switch Phone/fax/modem Local Telco Trunks Power adapter AC power cord Cabling and Connections The number of FXO and FXS ports will change according to the model of Gateway. Phones (FXS) Insert one end of an RJ11 cable into the leftmost RJ11 PHONE/FXS port. Connect the other end of the same RJ11 cable into the analog device (e.g. phone, fax, or modem). Repeat steps 1 and 2 for each analog device (maximum 4) Trunk lines (FXO) Insert one end of the RJ11 cable into the first LINE/FXO port (5th RJ11 port). Connect the other end of the same RJ11 cable into the analog trunk port Repeat steps 1 and 2 for each analog trunk (maximum 4). Network Insert one end (RJ45) of the straight-through LAN cable into the connector labeled LAN at the rear of the gateway. Connect the other end of the cable into a local network port (see your network administrator). Power Plug the AC line cord into the AC power adapter. Plug the AC power adapter into the connector labeled 12VDC 1.8A at the rear of the gateway. Plug the AC power cord into an available AC outlet. Other The Console connector (DB9) and DIAG button (recessed) located at the rear of the gateway are not used and are for Support purposes only. NOTE: Port labels vary by product according to product configuration Click to continue Quintum Technical Training

Front Panel indicators LAN LEDS LINK On- Link up LINK Off- Link down ACTIVTY Flashing-activity on line ACTIVITY Off- No activity on line ANALOG PORTS Top row LEDS – FXS Bottom row LEDS - FXO LED on – port in use LED off – port available Status LED LED on – Power on LED off – Power off Front Panel Indicators From the front view, all analog gateways appear the same. Located on the front panel of the Analog VoIP Gateway is the Status LED. This is lit when the unit is powered on and is extinguished when the unit is powered-off. Next, are the LAN LEDs. The LINK LED is only lit when the gateway is connected to the network. The ACTIVITY LED flashes to show any activity on the network. The ANALOG PORT LEDs display the status of each FXS and/or FXO port depending on the model Analog VoIP Gateway. When an analog device or trunk is in use, the corresponding port LED is lit. The device or trunk is available only when the corresponding LED is not lit. Click to continue Quintum Technical Training

Response Point™ Analog Gateway Discovery/Configuration Order of appearance and configuration: AFG400 AFT800/AFT400 AFR600 AFM400 Click to continue

Simultaneous VoIP Calls Analog VoIP Gateway Products Model Function Application # of Ports Simultaneous VoIP Calls AFT800 Trunking PSTN/VoIP 8 FXO 8 AFT400 4 FXO 4 AFG400 Station Gateway Connects analog devices to PSTN/IP 4 FXS AFM400 Multipath Gateway Connect analog devices to PSTN/VoIP 4 FXS / 4 FXO AFR600 & Analog Gateway PSTN/Analog/VoIP 6 FXO / 2 FXS Click to continue Quintum Technical Training

Phone vs. Voice Service All FXS gateways are installed as a “Phone” Please NOTE the following tips… All FXS gateways are installed as a “Phone” All FXO gateways are installed as a “Voice Service” Combined FXS/FXO gateways are installed as both a “Voice Service” and a “Phone” Click to continue

Discovery and Configuration AFG400 AFG400 Analog Gateway -Launch RP GUI -Login to Response Point™ Base Unit -Add Phone and assign Users (for FXS ports) -Confirm Successful Configuration The Tenor Analog Gateway is loaded with special code before leaving the factory. This code will enable the Tenor to be automatically discovered by the Response Point System Launch the RP Administrator GUI Discover and login to the RP Base Unit Add the Analog Gateway as Phone Assign users/devices to each port Confirm successful configuration Click to continue Quintum Technical Training

Launch RP Administrator GUI Click here Launch the Response Point Administrator GUI Click Start>Programs>Microsoft Response Point Administrator Click to continue Quintum Technical Training

Discover and Login to RP Base Unit Select an available Base Unit Discover Base Unit In the Base Units found on the network box, select the appropriate RP Base Unit and click Connect. Or enter the IP address of the Base Unit (see your Network Manager) and then click Connect. You will be prompted for the administrator’s password. Or, enter IP address of Base Unit (if known) Click Connect Click to continue Quintum Technical Training

Add Phone (Analog FXS Gateway) Click to continue Quintum Technical Training

Select Analog Gateway Click to continue Quintum Technical Training

Assign User to each Port Click to continue

Configure All Phones/Faxes Click to continue Quintum Technical Training

Name Phone Click to continue Quintum Technical Training

Wait for Successful Completion Click to continue Quintum Technical Training

Phone and Users Added Click to continue Tenor Gateway All 4 ports assigned Click to continue Quintum Technical Training

Discovery and Configuration AFT800/AFT400 AFT800/AFT400 Analog Gateway -Launch RP GUI (Same as previous procedure) -Login to Response Point Base unit -Add Voice Services ( for FXO ports) -Confirm Successful Configuration The Tenor Analog Gateway is loaded with special code before leaving the factory. This code will enable the Tenor to be automatically discovered by the Response Point System Launch the RP Administrator GUI Discover and login to the RP Base Unit Add the Analog Gateway as Phone Assign users/devices to each port Confirm successful configuration Click to continue Quintum Technical Training

Configuration procedures for the AFT800 and AFT400 are the same The only difference is the number of available FXO ports 8 or 4? Click to continue

Add Voice Service (AFT800) Click to continue

Confirm Service Click to continue

Select Analog Ports 544-4590 Click to continue

View AFT800 Ports Click to continue

Name the Voice Service Click to continue

Configure Analog Service Click to continue

Wait for Successful Completion Click to continue

Review AFT800 Configuration All 8 FXO ports configured Click to continue

AFR600 Discovery and Configuration AFR600 Analog Gateway -Launch RP GUI (Same as previous procedure) -Login to Response Point Base unit -Add Voice Services ( for FXO ports) -Add Phone and assign Users (for FXS ports) -Confirm Successful Configuration The Tenor Analog Gateway is loaded with special code before leaving the factory. This code will enable the Tenor to be automatically discovered by the Response Point System Launch the RP Administrator GUI Discover and login to the RP Base Unit Add the Analog Gateway as Phone Assign users/devices to each port Confirm successful configuration Click to continue Quintum Technical Training

Add Voice Service (AFR600) Click to continue

Confirm Analog Service Click to continue

Select Analog Ports Click to continue

Analog Ports Configured Click to continue

Name Analog Gateway Click to continue

Allow Calls through Analog Service Click to continue

View Message for Multiple Services Click to continue

Wait for Successful Completion Click to continue

Select “Edit Phone” Click to continue

Confirm Phone Click to continue

Assign Users to Phone Click to continue

Select User Click to continue

Configure all Users Click to continue

Select User for each port Click to continue

Continue phone configuration Click to continue

Name Phone Click to continue

Wait for Successful Completion Click to continue

View AFR600 Configuration 2 FXS ports assigned 6 FXO ports assigned Click to continue

Discovery and Configuration AFM400 AFM400 Analog Gateway -Launch RP GUI (Same as previous procedure) -Login to Response Point Base unit -Add Voice Services ( for FXO ports) -Add Phone and assign Users (for FXS ports) -Confirm Successful Configuration The Tenor Analog Gateway is loaded with special code before leaving the factory. This code will enable the Tenor to be automatically discovered by the Response Point System Launch the RP Administrator GUI Discover and login to the RP Base Unit Add the Analog Gateway as Phone Assign users/devices to each port Confirm successful configuration Click to continue Quintum Technical Training

Add Voice Service Click to continue

Confirm Gateway Click to continue

Configure FXO ports Click to continue

View All Ports Click to continue

Name Gateway Click to continue

View Message for Multiple Services Click to continue

Wait for Successful Configuration Click to continue

Edit Phone 1 Click to continue

Confirm Phone 1 Click to continue

Assign User Click to continue

Configure Additional Users Click to continue

View Selected Users Click to continue

Name Phone Click to continue

Wait for Successful Completion Click to continue

View AFM400 Configuration All 4 FXS ports assigned User assigned to Phone All 4 FXO ports assigned Click to continue

Troubleshooting Click to continue Common Symptom/ Problem Description/Solution Unit will not power on. Status LED is not lit. Check for proper connection of AC adapter into rear panel of Gateway (12Vdc). Check connection of AC adapter and AC line cord. Ensure that AC line cord is plugged into working AC power outlet. Cannot establish communication between Base unit and Gateway Verify the Gateway is powered on. Check if Link LED is lit. Verify the correct RJ-45 cable is connected between Gateway LAN port and Network port. Click to continue Quintum Technical Training

Troubleshooting Click to continue Common Symptom/ Problem Description/Solution Cannot place calls through to PSTN Verify the Gateway is powered on. Check all RJ11 plugs for FXO ports at rear of unit.. Ensure that all FXO lines from unit are connected to proper trunk connection. Check if any FXO port LED is lit. Review Voice Service configuration using Response Point™ Admin tool. Cannot receive calls at analog phone or device. Check all RJ11 plugs for FXS lines at rear of unit are connected to appropriate analog device. Check if any FXS port LED is lit. Click to continue Quintum Technical Training

Installation and Configuration of the Digital VoIP Gateway Section III Installation and Configuration of the Digital VoIP Gateway Click to continue

Digital VoIP Gateway DX2030 Click to continue Quintum Technical Training

Installation of Digital VoIP Gateway Required components Cabling and connections Front panel indicators Discovery/configuration using Response Point™ Administrator The following slides will detail the installation and configuration of the Digital VoIP Gateway. Click to continue Quintum Technical Training

Required Components T1/E1 Digital VoIP Gateway 1- RJ45 straight-through cable LAN (grey) 2- RJ45 straight-through cables PSTN (green) AC power cord DB9 RS-232 Serial Cable All components are included and should be shipped with the Analog VoIP Gateway. If any parts are missing, please contact your dealer. Click to continue Quintum Technical Training

Cabling and Connections Digital Gateway Front View AC line cord and power switch at rear T1/E1 to PSTN (port 1 only) Network hub/switch Console (used for support) Cabling and Connections (front view) PSTN Connect one end (RJ45) of the straight-through cable (green) to port 1 on the front panel of the Digital gateway. Connect the other end (RJ45) to the local T1/E1 port for connection to the PSTN. Network Connect one end (RJ45) of the straight-through LAN cable into the connector labeled LAN on the front of the gateway. Connect the other end of the cable into a local network port (see your network administrator). Click to continue Quintum Technical Training

Cabling and Connections (Cont.) Digital Gateway Rear View System Ground Screw AC power Power switch Cabling and Connections (front view) Power and Ground Insert the AC power cord into the AC power socket. Connect a safety ground cable to the System ground screw. Click to continue Quintum Technical Training

Front Panel indicators Digital Gateway- Front view RESET and DIAG LEDs (used for support) LAN LEDS LINK On- Link up LINK Off- Link down ACTIVTY Flashing-activity on line ACTIVITY Off- No activity on line Power LED LED on – Unit power on LED off – Unit power off Alert Led LED on – f ailed diagnostic T1/E1 Status LEDs Green: Layer 1 is up Red: Line not connected Amber: Receive path error Amber blinking: Port is offline Click to continue Quintum Technical Training

Discovery/Configuration Launch RP GUI * Login to Response Point Base Unit * * (as previously covered) Add Voice Service for T1/E1 If required, Configure DIDs/Caller ID Configure and name Voice Service Confirm Configuration The Tenor Gateway is loaded with special code before leaving the factory. The following is the order in which the gateway is configured to RP. Click to continue Quintum Technical Training

Add Voice Service Click to continue

Confirm Gateway ID Click to continue

Configure DIDs if required Note: If DIDs are not used, simply click Next to continue Click to continue

Configure Caller ID Click to continue

Name the Service Click to continue

Select Prefix for Voice Service NOTE: By default prefix is ‘9’, but was already in use by another Voice Service (AFT800) Click to continue

Wait for Successful Configuration Click to continue

View Configuration Click to continue

DX Gateway Troubleshooting Common Symptom/ Problem Description/Solution Unit will not power on. Status LED is not lit. Verify the Gateway is powered on Check for proper connection of AC Line cord into rear panel of Gateway . Check connection of AC line cord into known good AC power source. Cannot establish communication between Base unit and Gateway Check if Alert LED is lit meaning diagnostic error. Verify the correct RJ-45 cable is connected between Gateway LAN port and network port. Check if LAN link LED is lit Reset Gateway and recheck connection to base unit No communication to PSTN Check for green T1 port light Check status of T1 line with Service provider. Click to continue Quintum Technical Training

Upgrading Gateway Firmware Section IV Upgrading Gateway Firmware Click to continue

VoIP Gateway Firmware Upgrade Click to continue Quintum Technical Training

Procedures IMPORTANT! The procedures are the same to upgrade the firmware of both Analog and Digital Gateways using the RP Administrator. However, additional procedures must be performed on both the Analog and Digital Gateways after the upgrade process is completed. The following slides will detail the firmware upgrade and the required additional procedures. Click to continue

Upgrade Procedure Download firmware upgrade file from Quintum website Save upgrade file to desired location on RP Administrator PC Launch RP Administrator and perform upgrade on desired Gateway(s) Confirm successful upgrade of Gateway(s) Perform additional required procedures Click to continue Quintum Technical Training

Download Firmware Upgrade File Locate the Response Point™ Gateway Firmware Upgrades on the Quintum Website http://www.quintum.com/support/index.shtml Save the Response Point™ Upgrade (RPU) files to the RP administrator’s PC For Example: C:\UpgradeFiles\ResponsePoint Click to continue Quintum Technical Training

Download and save Upgrade File Click to continue

Extract Files to folder Click to continue

Select Upgrade from RP Administrator Click to continue Quintum Technical Training

Browse to RPU files Click to continue Quintum Technical Training

Select device for upgrade This example displays one device to upgrade i.e., DX2030 Click to continue Quintum Technical Training

Warning and Confirmation Click to continue Quintum Technical Training

Upgrade in Progress Click to continue Quintum Technical Training

Upgrade Finished Click to continue Quintum Technical Training

View Report Message informs you that additional procedures must be followed! Click to continue

Additional procedures for Gateway firmware upgrades Remove the “Voice Service” (Digital or Analog FXO) or “Phone” (Analog FXS) from system using RP Administrator Use Telnet or Tenor Configuration Manager™ to restore the Gateway to factory default settings Reboot the Gateway Add the “Voice Service” or “Phone” back to Response Point™ system NOTE: The following example shows removal of “Voice Service” Click to continue

Voice Service Removal Voice Service removed! Click to continue

Use Telnet to restore default settings and reboot Gateway Telnet to IP address of Gateway Login as “admin” and enter correct password Type “config” to enter “Configuration mode” Type “setfactory” and confirm (yes) To ‘Reboot’ Gateway Type ‘mai’ to enter “Maintenance mode” Type ‘mc’ to enter “Master Chassis” mode Type ‘reset’ to reboot Gateway Click to continue

Telnet ‘setfactory’ Click to continue

Add back Voice Service or Phone Add the Voice Service or Phone back using the same procedures as outlined earlier in the presentation Click to continue

Upgrade Complete! Click to continue Quintum Technical Training

Configuring T1 for Non-ISDN PRI NI2 Click to continue Quintum Technical Training

T1 Configuration Notes NOTE: By default, the Tenor Digital Gateway is configured for operation with an ISDN PRI NI2 connection over T1. If any other T1 configuration (i.e., non-ISDN PRI NI2) is used, the Gateway must be customized using the Tenor Configuration Wizard. Consult your T1 provider to obtain the required signaling and protocol information. Click to continue Quintum Technical Training

Configuration Procedure Non-ISDN PRI NI2 Configuration Procedure Download Configuration Manager from website Install Configuration Manager (GUI) Launch Wizard Configure T1 Protocol Parameters Review Configuration Click to continue Quintum Technical Training

Download Files Click to continue

Install Configuration Manager (GUI) After downloading and extracting files, launch Setup Download the latest CM106 Extract/unzip/decompress files Double-click on setup.exe to launch the installer File extracts Click to continue Quintum Technical Training

Configuration Manager Installation Simply follow on screen instructions Click to continue Quintum Technical Training

Configuration Manager Installation (cont) Click to continue Quintum Technical Training

Configuration Manager Installation (cont) Click to continue Quintum Technical Training

Configuration Manager Installation (cont) Click to continue Quintum Technical Training

Configuration Manager Installation (cont) C:\Program files\Quintum\Tenor Configuration Manager Click to continue Quintum Technical Training

Launch Tenor Configuration Manager Click to continue Quintum Technical Training

Discover Tenor Gateways Select Gateway Click to continue Quintum Technical Training

Login to Gateway Click to continue Quintum Technical Training

Wizard launches to configure T1 Click to continue Quintum Technical Training

Configure T1 for ISDN PRI (non NI2) If ISDN, Click “Next>”… Click to continue Quintum Technical Training

Select ISDN PRI Protocol Click to continue Quintum Technical Training

T1 configured for ISDN Click to continue Quintum Technical Training

Review Summary and Accept Click to continue Quintum Technical Training

Configuring CAS over T1 Click to continue Quintum Technical Training

Select CAS Signaling Type Select the CAS signaling type, for example, “Loop Start”. Click to continue Quintum Technical Training

Select Loop Start Detection Options Selections based on Provider’s information Click to continue Quintum Technical Training

T1 configured for CAS Click to continue Quintum Technical Training

Review Summary and Accept Click to continue Quintum Technical Training

Other CAS options Click to continue These Signaling Types require no further configuration. Simply select one. Click NEXT> to confirm and accept Click to continue Quintum Technical Training

IMPORTANT If the T1 configuration is altered by the provider, the Digital VoIP Gateway configuration must also be changed to match the new T1 parameters. This requires the Configuration Wizard to be started manually Click to continue Quintum Technical Training

Manual Wizard Launch Click to continue Proceed with T1 configuration as previously covered Click to continue Quintum Technical Training

Troubleshooting the VoIP Gateway Section V Troubleshooting the VoIP Gateway Click to continue

T1 Troubleshooting Common Alarms (see LEDs on Front Panel) Red Alarm - Solid Yellow Alarm - Solid Yellow Alarm - Blinking What to check? Troubleshooting procedures Click to continue Quintum Technical Training

Red Alarm LED (Loss of Framing) Loss of Framing (Red Alarm) This is a layer 1 alarm meaning that layer 1 or the physical layer of the T1 is not active yet. What to Check- (see T1 status LED) Common causes are no cable connection, broken or damaged cable, incorrect cable pin-out (T1 straight versus T1 cross-over), or incorrect configuration for the T1 in terms of framing, line code, and/or CRC Click to continue Quintum Technical Training

Yellow Alarm LED Yellow Alarm LED Similar to the Red Alarm, It indicates that the Tenor is receiving framing from the far end connection, but the far end connection is not receiving anything from the Tenor. What to check- See T1 Status LED Common causes are broken or damage cable, incorrect cable pin-out, and incorrect configuration of the T1 Click to continue Quintum Technical Training

Yellow Blinking LED Yellow Blinking LED This alarm indicates that the T1 port is set off-line. What to check: Check the DS1 settings from the Tenor Configuration Manager Click to continue Quintum Technical Training

Review of the Digital Services from a Provider Section VI Review of the Digital Services from a Provider Click to continue

Review of Digital services T1 What is a T1? CAS vs. ISDN Technical questions for T1 providers Click to continue Quintum Technical Training

What is a T1? Click to continue A T1 is a type of high speed connection that provides a great deal of bandwidth. T1 lines use copper wire (or fiber) and span distances within and between major metropolitan areas. A T1 line can carry 24 digitized voice channels at 64Kbps each, or it can carry data at a rate of 1.544 megabits per second. If the T1 line is being used for phone conversations, it connects into the office's phone system. If it is carrying data it connects into the network's router. A T1 line can carry about 192,000 bytes per second -- roughly 60 times more data than a normal residential modem. It is also extremely reliable -- much more reliable than an analog modem. Click to continue Quintum Technical Training

CAS vs. ISDN Telephony Signaling provides functions such as supervising and advertising line status, alerting devices when a call tries to connect, and routing and addressing information. Two different standards of signaling information are used for transmission over the T1, CAS and ISDN. Each standard uses the 24 available channels (64Kbps each) of a T1 in a different way. Each standard also has various protocols or methods for signaling. Click to continue Quintum Technical Training

CAS CAS or Channel Associated Signaling is a form of digital communication signaling that uses voice channels to transmit the signaling information. From each of the 24 (64Kbps) channels, CAS uses 56Kbps for voice/data and 8Kbps for signaling. Since “Bits” of each voice channel are reserved for signaling, CAS is also known as “robbed bit” signaling. Click to continue Quintum Technical Training

CAS Signaling Protocols The most common forms of CAS signaling are: Loopstart - a supervisory signal produced by a telephone or PBX in response to the completion of the loop circuit, i.e., taking the phone “off-hook” . E&M - a type of supervisory line signaling that uses separate leads, called the "E" lead and "M" lead, traditionally used in the North American Telecommunications Industry. Feature Group D (FGD) - allows pre-selection of the long distance carrier by the end-user. The user either does not dial a carrier code and is connected to their default carrier, or they select a specific carrier by dialing a carrier code. Click to continue Quintum Technical Training

ISDN ISDN (Integrated Services Digital Network) is a set of CCITT/ITU standards for digital transmission over ordinary telephone copper wire as well as over other media. There are two levels of service: the Basic Rate Interface (BRI) intended for the home and small enterprise, and the Primary Rate Interface (PRI) for larger users. We shall focus on the PRI. ISDN PRI has 24 channels and uses 23 for voice/data and 1 channel for signaling.(T1 uses channel 24 for signaling) Click to continue Quintum Technical Training

ISDN Signaling Protocols In the US there are a number of ISDN protocols in use. It is important to find out the exact configuration of the lines beforehand. The following protocols are supported by the Quintum Digital Gateway. PRI 5ESS - 5ESS is the class 5 ISDN central office circuit switching system developed by AT&T. PRI 4ESS - 4ESS is the class 4 US AT&T proprietary version of ISDN. PRI DMS - DMS is a digital circuit-switching standard developed by Nortel Networks. PRI NI2 - This is the CCITT National ISDN 2 PRI standard. PRI QSIG - The QSIG protocol provides signaling for Private Integrated services Network Exchange (PINX) devices. It is based on the ISDN Q.931 standard. Click to continue Quintum Technical Training

Technical Questions for T1 providers Prior to the installation of the Quintum Digital Gateway into the Response Point™ System, gather the following information from your T1 provider: 1 - The ISDN or CAS switch protocol (connecting to or emulating) e.g., “PRI NI2” or “Loopstart” 2 - The physical configuration of the line -Framing format -Line code 3 - The ISDN orientation, Network or User Click to continue Quintum Technical Training

SUMMARY We have covered: - Overview of Response Point™ and the VoIP Gateways - Basic Installation and Configuration of the Analog and Digital VoIP Gateways - Non ISDN PRI NI2 configuration using T1 Wizard - Upgrading of Gateway Firmware - Basic Troubleshooting - Basics of T1 Digital services Click to continue Quintum Technical Training

Please review the Response Point™ Support page at: http://www.quintum.com/responsepoint/rp_support.html Thank you for your time! Quintum Technical Training