11/17/2018 2016 Dual Enrollment Summit Effective Communication With GMC Personnel Session Two-Peter Boylan Hall Room 176/180 June 23, 2016 Mark Skelton, Academic Advisor and Jeffery Wells, Academic Dean-Online Learning Campus

Communication Is Key In any classroom, but most especially in an online classroom, and in an online environment, communication is one of the most vital keys to student success Students and professors both have an integral role in the online classroom, and all personnel at GMC-Online are considered part of the community of professionals that participate in the educational journey of GMC Online students Course syllabi emphasize this. Per the Expectations and Administrative Procedures page of the course syllabus, “As online courses are part of the higher educational opportunities provided by Georgia Military College, we share the institution’s goal of seeking to foster a mutually professional relationship between the institution and our students.  Part of that professional relationship includes effective, timely, and respectful exchanges in your communication with your professors, fellow students, and all staff associated with Georgia Military College.” 11/17/2018

Who are the Key Personnel at GMC? Of course, the professor is always first in this chain. -Syllabi contain the email and phone contact (optional) for each professor. -Some professors utilize the Live Chat option on their course pages. -Students are also able to communicate their questions via the Question and Answer Forums in each course page. GMC Online Academic Advisors are also vital in the line of communication. Not only do they help schedule courses, but currently, both teach online courses and are very familiar with course shells, module outlays, assignments, and deadlines. Students should utilize these valuable resources to help navigate the online campus and get the most out of their online experience. 11/17/2018

GMC Personnel-Continued Sometimes, an issue arises that cannot be resolved by the professor or advisors, and in that scenario, students are oftentimes confused about where they should go. Department Chairs are the next step in the communication process should the student need to communicate with someone OTHER than the professor. Department chair contact information is in the course syllabus on the same page (Introduction) as the professor’s contact information. Department chairs may help resolve issues, but they are contacted only AFTER the professor has been contacted by the student. Department Chairs Lee Ogletree-Humanities John Swann-Social and Behavioral Sciences/CRJ Jessica Bahn-Natural Sciences Christopher Simonavice-Business and CIS Kelly Weems-Mathematics and FYE 11/17/2018

Academic Appeals Sometimes, there are grade disputes that cannot be settled by the student and professor. In those instances, the students have the right to appeal their grades. If a student has an issue with his or her overall course grade, he or she must reach out directly to the professor. If this step is not followed, student’s will not be able to discuss the issue with other personnel. If the issue is not resolved with the course grade after doing this, then the student may simply file an academic grade appeal. The student must fill out the electronic grade appeal form that is in the course syllabus. Then, they forward that to the professor for a response. The professor then sends the form to the department chair or dean. The students DO NOT send a grade appeal to the dean’s office or the dean of student’s office. This only holds up the appeal process and delays a resolution or response. 11/17/2018

How to Effectively Communicate Email: This starts with the student’s GMC email account. Every Dual Enrollment student will be given a GMC email. All official communication should be done through the student’s email. If a student wants to drop or add a class during drop/add week they can email me directly mskelton@gmc.edu from their student email account. If a student wants to Withdraw from a class during week 2 they will email the professor from their student email account. All email from advisors, professors and department chairs will come via GMC email. 11/17/2018

Bad Communication Example 11/17/2018 Student, *Please confirm your course choice by replying to this email within 48 hours by responding: “I confirm that these are the courses I have chosen for the 2016 Fall 1 Term”* Your student number is 0123456. You will need this number for all GMC correspondence. You are now registered for HIS 121 for the 2016 Fall 1 term.

Bad Communication Example Student: I am taking American Government. 11/17/2018

Bad Communication Example 11/17/2018 Student, *Please confirm your course choice by replying to this email within 48 hours by responding: “I confirm that these are the courses I have chosen for the 2016 Fall 1 Term”* Your student number is 0123456. You will need this number for all GMC correspondence. You are now registered for PLS 101 for the 2016 Fall 1 term

Bad Communication Example Student: I am registered for U.S. History 11/17/2018

Good Communication Example Hello, I'm a junior student from Bayside High who's doing dual-enrollment with GMC Online. Currently, I have one unit of French, and two are necessary to graduate from my high school with a college-prep diploma. I looked over the 'Courses Offered' packet that I got before the Winter term, and it said that FRE102 currently isn't offered. Is it going to be offered next term? Also, it says that there's no prerequisites, which is kind of weird since there's a FRE101 class. Is that a mistake? Thanks, Student 01234567 11/17/2018

Questions ????? 11/17/2018