Commercial Real Estate Company Health Advocate client since January 1, 2017 21,802 Employees Challenge: Client has a national workforce that is always traveling. They wanted their employees to be selling during business hours, not spending time dealing with health or insurance-related issues. However, their challenge was how to inform their employees of the new service since they were constantly on the move.

Commercial Real Estate Company Solution: Health Advocate helped the client develop a communications plan to announce the program and then to keep the program top-of-mind throughout the year. The plan started with a home mailing in January announcing the service, followed by two emails that directly addressed some of the client’s pain points: second opinions and medical bills. We also created posters to be placed in the company headquarters. In addition, we were added to the client’s existing benefits phone tree to make it easy for employees to reach us.

Commercial Real Estate Company Results: From January 1 to August 31 We handled 6,357 interactions, with an average of 794 per month We spent 2,500 hours helping employees Top administration interaction was claims assistance, which was 30% higher than similarly-sized groups Top clinical interaction was locating and arranging specialty care Total Savings: $435,353.00 Productivity Savings: $372,621.00 Medical Bill Saver (claim negotiations): $6,046.00 in member savings General Member Savings: $24,086.00

Commercial Real Estate Company What their employees are saying: “I really appreciated the advice and guidance. Thank you for offering this service.” “I wanted to thank you so much for all your help yesterday. I am just so appreciative. You were just wonderful. I wanted to express my sincere thanks for all your terrific help. Thank you.” “You did a great job of interacting with my insurer and making sure we had copies of relevant paperwork.” “Thank you. My wife just told me, and I quote, that ‘you were the most polite and professional person she has ever spoken with.’ She felt much better and feels she understands what our options are to help our son. Thank you for making a difference.”