Ramu V. Sunkara Vice President ▲ Sales, ▼ Costs: Enable Real-Time Collaboration (RTC) Within Your Products Ramu V. Sunkara Vice President Real-Time Collaboration Products

Topics Introduction & Use cases What is Oracle Real-Time Collaboration? What value does it add to your product? How to integrate & bundle? Oracle RTC Vision & Summary

Oracle Collaboration Suite Integrated collaborative solution Right architecture For datacenter For developing business solution For minimizing risk Leads to business advantage Leverages the Oracle infrastructure Any platform support Any deployment configuration Oracle Collaboration Suite All Applications In One System

Oracle Collaboration Suite Web Fax Microsoft Outlook Windows & Office Voicemail Files Calendar Wireless Again you ask, what is it? While it was launched and shipped 3 months ago were not talking about version 1 technology Oracle Collaboration Suite is a set of mature applications based on and integrated with the 9i Database and application server and all their options. These applications include: Email, Calendar, Voicemail, Fax, Files, UltraSearch based on Oracle Text formally known as InterMedia which is a federated search engine all with wireless and voice access. Oracle Collaboration Suite offers embedded Oracle database technology to store files, messages and user information, and embedded technology from Oracle's application server to provide a Web server, directory services, and single sign-on capabilities. The application and access layer enables you to find and manage all the information you need to makes it easy to collaborate and communicate more effectively. It eases user administration of email, voicemail and fax by providing one integrated message store with one centralized inbox. It provides voice access to your calendar allowing you to review your schedule and receive alerts when new meetings are created or existing meetings changed. Users can find and access all the information they need with a single user id and password. In addition, Oracle allows users to easily search across all enterprise information repositories regardless of where the information is located. And, Oracle Collaboration Suite integrates with familiar desktop clients and interfaces like Microsoft Outlook and Explorer so no end user training is needed. Real-Time Collaboration (RTC) Voice E-mail Search Secure Standards Based Reliable

RTC (Real-Time Collaboration) Market Size $7.41Billion $5.91B $4.33B $3.26B $2.53B And the market is responding—telling us that this is the next big medium for business—with over $400 million being spent this year—accelerating to over $2 billion in 2008. And this is a relatively conservative estimate based on the numbers we’ve seen. Sources: Market Overview: Web Conferencing. Giga Research. July 15, 2003 Instant Messaging and Presence Market Trends. Radicati Group. July, 2003 Real Time Collaboration Market. Collaborative Strategies. August, 2003

Sales & RTC Leverage the Ubiquitous IP Networks to reach your customers, partners, Employees Web Conferencing for Sales Marketing Seminars Training Presence Reach the right person in real-time Chat Text and Voice chat

Support & RTC We have a live one! Help “My Application” doesn’t work! Support BOT Please tell me the nature of your problem We have a live one! Referral Invite/ACK Customer Oracle RTC Server IM Media Channel Let’s talk about your problem Media Channel Support Professional

RTC Integration Examples Presence ( Person & Group), IM, VoIP Chat REAL-TIME COLLABORATION SYSTEM ENTERPRISE COMPUTING S/W + H/W Application Presence, Alerts, Workflows Scheduling & Live Conferences Access to Archives (Chat Transcripts, Conferences)

RTC (Real-Time Collaboration) Platform PDA Applications Desktop Applications Web Sites Business Applications Wireless ENTERPRISE Real-Time Collaboration System Desktop Consoles Wireless VoIP Phones Web Consoles PDA Consoles

Real-Time Collaboration Platform Enterprise Applications RTC Consoles Sales & Marketing Conferencing Playback VoIP Presence IM/ Chat Service & Support HR & Training RTC Server Instance Financials Communication Services (Encryption, Firewall traversal, QoS, RTP) Order Management Interaction Center System Services Application Integration Services Presence, IM & Chat Servers Voice & Video Servers Web Conf. Servers Supply Chain Portals & Web Sites Real-Time Collaboration Platform The diagram shows the RTC Platform Architecture Server Components, RTC Consoles, and The infrastructure (OAS and DB) it uses. Items in green are product futures that are in the works One of the components is the Integration Services. This provides interfaces for real-time enabling Enterprise Applications and Desktop Applications. At the lowest level these interfaces are mostly XML based. However high level interfaces are also exposed (SDKs and UI components) Desktop Applications Oracle Application Server & Database MS Office, Outlook

RTC Integration Services 3rd Party Billing, Compliance Materialized Views RMI Mobile Devices Web Portals SOAP Servlets JavaScript Modules SOAP RTC Integration Services SIP RTP SOAP XMPP SDKs VOIP Integration RTC Integration Services RTC Integration Services enables applications of varying types to integrate with RTC Platform. It exposes multiple interfaces using multiple technologies. Provides interfaces to build RTC applications on the Desktops, Enterprise applications, Web Portals VoIP devices, Mobile devices and 3rd party Applications Different Integration Services technologies can be used to meet different integration needs. Enterprise Applications Plugins COM Objects Java SDKs Messenger Addins Desktops

Single Shared Web Conferencing System Global IT and LoB Needs Line of Business Unlimited number of logical sites Easily tailored to meet individual LoB needs Available in context of existing LoB systems Marketing Sales Support Web Store Training HR Help Desk Portal Global IT Single system Easy deployment Easy management Low costs Happy users As an enterprise class platform for real-time collaboration, Oracle Web Conferencing allows a single deployment instance to easily be configured to meet the vary requirements of various lines of business. Single Shared Deployment Benefits of shared deployment with flexibility to meet individual LoB requirements Features, business flows, preferences all easily configurable by LoBs Administration and business-level reporting at global and site level Single Shared Web Conferencing System

RTC Integration Features Web Services (SOAP, XML, Servlets) SDKs (Windows and Java) & Plug-Ins Open Protocol Support (XMPP, SIP, RTP) Schema-Level Access for Data Warehousing and Mining

Why Consume RTC Integration Services? Real-Time Collaboration within your applications Web Conferencing within your app context IM within your app context Enable Workflows & Business Apps. with Real-Time Presence People Groups Applications Expose Archives in Applications Web Conferencing archives IM, Chat and VoIP Archives Why Consume RTC Integration Services Real-time Enable your Application: While working on a RFP (word document) share the document in real-time with a co-worker who can help in filling up the document. While browsing a web-site send a question (IM) about the site in real-time to a help-desk agent for immediate feedback and discussion with sales agent. Build learning systems based on archives created from real-time conferences

RTC S/W Pricing & Packaging Oracle OCS RTC S/W Appliance INTEL, LINUX Solution Oracle OCS Edition Pricing $45/ Named User (current pricing) Embedded System License (TBD)

RTC Roadmap FY04 FY05 OCS 9.0.4.* Releases OCS 9.0.5.* Releases Web Conferencing Web Services for meetings, archives Recording and Playback of Archives OCS 9.0.5.* Releases Presence Instant Messaging Multi-user Chat Web Conferencing ++ Windows Plug-ins Web Services for Presence, IM

3rd Generation Enterprise PAPER REAL-TIME S/W AUTOMATION

Summary ▲ sales, ▼ Costs, ▲ Customer Satisfaction Leverage the IP Networks using Oracle RTC Web Conferencing, IM, Presence in your products Web Services, Windows Plug-ins using Standards Enterprise Real-Time Collaboration from Oracle Competitive Pricing & Convenient Packaging

Next Steps Visit our Roundtable to learn more : Wednesday at 10am Not already a partner? Join at http://partner.oracle.com Join the Application Server Product Focus to get tools, training and resources to help More Information: http://www.oracle.com/ip/deploy/cs/imeeting

Ramu.sunkara@oracle.com 650-506-4034 Leverage the IP Networks in Real-Time Integrate with Oracle RTC Offering Ramu.sunkara@oracle.com 650-506-4034

Q & A

Integration/ Bundling Your Application RTC Integration Services RTP SIP XMPP Web Services Real-Time Collaboration Server