Booking Systems Matt Bauerochse

TOPICS Booking Systems Overview / History Usage Demonstrations Future Directions

Booking Systems

Booking Systems - History

SMS Allows Bookings to be sent via SMS Requires GSM Unit attached to PC Windows XP Operator intervention Superseded by Booking Posters

Web Bookings 2000 Bookings / month Favourites Auto-Complete Status Updates ASAP & Pre-Bookings Configurable

Web Bookings Demo

Booking Posters Premium SMS Book from fixed locations RSLs, Hotels, Pubs SMS Unit Replacement Can use QR Codes Posters ordered from Fleet Management

Booking Posters Demo

Coin operated bookings Book from fixed locations Shopping Centres RSLs, Hotels, Pubs Provides a ticket Fleets responsible for maintenance Monitoring Pre-Production stage Ready 2013 Q3/4

SmartVOIX - IVR Uses previously used addresses Reduces load on the call centre Customer can still speak to an operator Passenger limits can be set Passengers can be blacklisted

Mobile Bookings - Déjà vu Launched early 2007 B.I. Mobile Data Costly Failed to take off!

SmartHail Vehicle Tracking Driver Messaging Status Updates Location based bookings Cancel Booking Supports Blacklisting

SmartHail - Usage Over 3,500 Completed Bookings 500 Completed Bookings Reduced No Show rate

SmartHail - Usage

SmartHail - Feedback "Good product and service "Can book a taxi within seconds

SmartHail – Feedback Negative Please cancel my booking Driver picked up someone else!

SmartHail – New Features New Features based on Feedback Destinations Address Favourites Improved Reasons Status Updates Driver Messaging

SmartHail Demo

SmartHail – Serviceable Areas Defined using the Zone Editor Serviceable Outer Areas

SmartHail – Marketing Radio and Newspaper Website and Social Media Banner Business card Rebranding Option Phone announcement

SmartHail – Marketing (Phone Announcement)

SmartHail – Future Plans Android Ready by Q Targeting version 2.1 Payments Cheaper service fee Fleet kickbacks Treated like an Account

Questions?