INTERVENTION Goal Zero. No Harm. No Leaks.

CONTENT Reflection Why should we Intervene? What is an Intervention? What makes a good and bad intervention? Some tips on Intervention Role-play Conclusion – What did we learn?

Intervention – REFLECTION Do you remember the last time you intervened? Personal Reflection How did it go? What went well? Did anything go wrong? How easy was it for you to Intervene? What actions came from the Intervention? How do you know it was closed out? What did you learn? Facilitator: Ask if someone in the room can share about the last time they intervened. Facilitator: Push the room into action very quickly and have them share their answers. Select individuals to give an answer for each question, and be positive about their answers. There are no wrong answers. 10 minute activity

Intervention – The Context 5 minute activity Why do people want to work safely? Why do people sometimes not work safely ? What can we learn from this exercise? In plenary ask the room 1 question at a time and capture the answers on a flip chart. Often the list of answers will be longer for the “why do people sometimes not work safely” question so ask the room what they can learn from this exercise? Be positive about all learning, there are no wrong answers. Conclude: “whilst people always want to avoid harm; sometimes people don’t work safely and therefore an intervention conversation will help and keep other safe”

Intervention What is an intervention? Why do we want everyone to intervene? You and I are responsible to intervene with each other. Failure to intervene is like an unsafe act. Intent: Understand the importance of intervention; We said it is key to look after each other and to be committed to follow the Rules Our focus is on being safe as team; There is no difference between employees and contractors; Encourage contractors to intervene with Shell employees; Everyone should watch out for each other; Make it personal; Facilitator After 5 minutes of team discussion. In plenary invite 2 or 3 teams to give answers. Be positive about their answers. Then show the example answers provided on the slide to recap and add any answers not already mentioned by the teams. Key message: If something goes wrong, we don‘t want to ask ourselves ‘Should I have done more?‘ Whenever somebody intervenes with you, there is only one correct answer - THANK YOU!

Intervention What is an intervention? A conversation between at least two people Should relate to a safe or an unsafe act Learning opportunity Includes open questions and active listening Focuses on what could go wrong and for whom? Agrees an immediate action Focus on the behaviours, not the individual Why do we want everyone to intervene? To help create a proactive and safe working environment You and I are responsible to intervene with each other. Failure to intervene is like an unsafe act. Intent: Understand the importance of intervention; We said it is key to look after each other and to be committed to follow the Rules Our focus is on being safe as team; There is no difference between employees and contractors; Encourage contractors to intervene with Shell employees; Everyone should watch out for each other; Make it personal; Facilitator After 5 minutes of team discussion. In plenary invite 2 or 3 teams to give answers. Be positive about their answers. Then show the example answers provided on the slide to recap and add any not already mentioned by the teams. Key message: If something goes wrong, we don‘t want to ask ourselves ‚Should I have done more?‘ Whenever somebody intervenes with you, there is only one correct answer - THANK YOU!

Improving our Intervention conversations What will you say/do in a good intervention? What does a bad intervention look like? Facilitator: Split the room into teams of 4 or 5 and ask them to make a list of good and bad interventions. Let them know they will have to give feedback into the room. 10 mins making the list and 5mins sharing with room.

Improving our Intervention conversations What will you say/do in a good intervention? What does a bad intervention look like? Friendly Respectful Open questions Give time Listen to the answers Evidence based Look for positives Agree solutions Agree follow up actions Rude Argument Blaming Shouting Telling Embarrassing Confronting Sarcastic Finger pointing Facilitator: Show this slide and use it to build on al the positive answers you have just heard.

How to improve your intervention Telling people the answer stops them thinking for themselves. Don’t rush. Take time to put them at ease. Recognise safe aspects of work activity Show your concern – What would happen to you? Ask further on consequences Encourage them to suggest safer ways of working. Question and discuss. Keep listening. Don’t lecture. Asking questions makes people think.

Intervention questions Some questions you can use during an Intervention What could happen to you? How bad could the consequences be? What would an injury mean for your others, like your family? What can you do to prevent that?

Engagement Activity Intervention Role Play 10 minute activity INSTRUCTIONS Form groups of 3 - one role play to role-play the unsafe act, one to intervene, and one person to observe Choose one of the following scenarios. Participants act out an intervention for one of the scenarios, discuss and switch roles Role play intervening in unsafe situations and benefit from feedback to improve your intervention skills. PURPOSE INTERVENTION Use an appropriate style of engagement for the circumstances. Use open questions to help the individual understand the potential consequences for themselves. Focus on both the safe and unsafe acts.

Role Play Scenarios

Role Play 1. Situation: You observe that that a colleague is standing on an unsafe container to see something at height instead of getting a step ladder. Task: to practice an intervention Groups of 3: 1st participant – is the person in picture 2nd participant – intervenes 3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

Role Play 2. Situation: You observe that whilst hot work is taking place on a site, there are a number of safety violations e.g. No barricades, inappropriate PPE, no fire watcher… Is the correct permit to work in place? Task: to practice an intervention Groups of 3: 1st participant – is one of the people in picture 2nd participant – intervenes 3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

Role Play 5. Situation: You observe that your colleague is walking down the steps holding a laptop in one hand and files in the other Task: To practice an intervention. Groups of 3: 1st participant – is the person in picture 2nd participant – intervenes 3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

Role Play 6. Situation: You observe that one of your colleague is not feeling well. You know that he/she drives home personally everyday. You believe that he/she is not fit to do that today. Task: to practice an intervention. Groups of 3: 1st participant – is the person in picture 2nd participant – intervenes 3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

Role Play 7. Situation: You are on a visit to another city on company business. You observe that the company contracted cab driver is holding a mobile phone whilst driving. Task: to practice an intervention. Groups of 3: 1st participant – is the person in picture 2nd participant – intervenes 3rd participant – observes the conversation and gives feedback on what went well and what can be improved?

Conclusion - What did we Learn?

Conclusion - What did we Learn? There are many reasons why someone be working unsafely, so there is a need for you to Intervene. Intervention shows your care for colleagues Intervention is a skill, you have learned it. Like all skills practice it often, in the right way. When someone intervenes with you – take it positively and thank them Your intervention helps your team achieve Goal Zero.