Laptop Lending Trends Thomas Paige Circulation Manager

Loan Policies have evolved: Since 2015 Laptop Loan Policies have evolved: From: Library-Use-Only To: Openly circulating From: In-Person renewal only To: Online renewal From: 4-hour loan To: 24-hour loan (Jan. 2016)

2011: Laptop inventory peaks at 52 units 2013 -’15: Declining use of 2009 and 2011 models as machines age out Jan. 2016: Added first 5 MacBook Airs (IT support) Began replacing old Dells (LTS support) Spring 2016: Inventory down to only 20 laptops, yet lending increases with new machines, 24 hour open circulation policy .

Demand exceeds supply: New inventory + 24 hour loan Spring 2016 – We begin tracking “stockouts” (1 stockout = 1 unfulfilled laptop request) FY17 = 6,376 laptop loans (averaging 168 24-hour loans per laptop) FY17 Stockouts: 2,121 unfulfilled requests 37 dates with 20 or more stock-outs 10 dates with 40 or more stock-outs

Demonstrated (unmet) need drives additional inventory purchases Data Driven: Demonstrated (unmet) need drives additional inventory purchases Jan. 2017: Added 15 laptops - inventory up to 38 (23 Dells, 15 Macs) Early 2018:Added 10 laptops - inventory up to 48 (28 Dells, 20 Mac Airs)

April 2018 user survey Who borrows laptops? 87% Undergrads 13% Grad students Seniors borrow the most

Q7: What do you intend to use this laptop for? “I bring it to class to take notes and use it on campus for assignments.” “Homework. Leisure, if I have time. “Two assignments need to be finished tonight. I intend to finish my paper for SOC242 - Drugs & Society and another paper for SOC302 - Goffman's Social Theory.” “[Illegible illegible] …for class because my laptop… [illegible]” “I need to use it to do a project during class. My laptop is broken.”

Questions?