YOUR NAME YOUR TITLE DATE Training and Certification For Front Line YOUR NAME YOUR TITLE DATE

About Us American Hotel & Lodging Association (AH&LA) Headquartered in Washington DC Provides focused advocacy, communications support, and educational resources for lodging industry Serving the hospitality industry for more than 100 years Representing 2.5 million Hotel rooms with over 20,000 member properties

About Us American Hotel & Lodging Educational Institute (AHLEI) Founded in 1953; the non-profit education and training arm of AH&LA Offices in Florida, Michigan, India and China 100+ products in a variety of training media Product development in conjunction with direct industry input 97 International Distributors, Affiliates and Licensed Institutions in 55 Countries 16,500+ Hotels and Resorts currently use our training resources and certification programs globally 250,000+ Hotel Professionals currently hold a professional certification globally 2,000+ High Schools, College and Universities use our academic programs and supplemental materials globally 435,000+ Academic Exams graded since 2008 Customer base (B2B, B2G and B2C) in 100+ countries

American Hotel & Lodging Educational Institute (AHLEI) Our mission statement: Continue to be the premier source for quality hospitality education, training, and professional certification, serving the needs and advancing the excellence of hospitality schools and industries worldwide.

Certification Career Path

Skills, Tasks, and Results Training

Description Ensure the smooth running of your property by training and certifying employees in the positions closest to your guests. The START and quickSTART programs offer flexible, inexpensive training and certification for in-demand hospitality positions. Concise skills instruction that shows employees how to perform key tasks correctly and consistently Soft skills training

Audience

START Course Sections

Certification for Individual Positions

Course Details Content All Employee Knowledge (START and quickSTART) Position-Specific Knowledge (START and quickSTART) Job Breakdowns (START) or Skills Validation List/Signoff Sheet (quickSTART) Course Completion: START Online version (individual): 4-8 hours Print version (classroom): 30-40 hours COURSE COMPLETION: quickSTART Online version Individual: 2-4 hours On-the-job: 16-24 hours Print version Classroom: 8-16 hours

Course Details START/quickSTART Instructor Guide Includes everything needed for trainers to deliver all START and quickSTART training content. Provides train-the-trainer materials and learning resources, including competencies, quizzes, and activities. Includes printable student certification exam questions. START Study Guide Is divided into three sections for the participant: knowledge that all hospitality employees need knowledge specific to the position common tasks broken down into a step-by-step method quickSTART Study Guide The quickSTART Study Guide includes the above, but replaces Job Breakdowns with a Skills Validation List used to sign off that trainees/students know how to perform the tasks. Both programs includes certification exam scan sheet.

Two Ways to Learn

Online

Languages

Certification

Certification Those who complete the START/quickSTART training are prepared to take the professional certification exam for their specific position. There is no time in position requirement for the exam. To qualify, candidates must: Complete course material (employee knowledge, position-specific knowledge, Skills Validation List/signoff sheet*) Pass 30 questions certification exam with a score of 70% or higher *The Skills Validation List does NOT need to be submitted to AHLEI as part of the certification process.

Certification Successful candidates will receive a certificate, and a lapel pin that may be worn on a uniform to designate mastery of requirements.