Selfassessment and beyond CAF in the Münster Police Service 17.11.2002 Selfassessment and beyond CAF in the Münster Police Service Lecture Head of the Münster Police Service Hubert Wimber Münster, Germany © PP Münster

Agenda The Münster Police Service Preparation Realization Consequences Conclusion © PP Münster

Münster Police Service 1,200 Staff Members in 80 Organisational/Operational Units 280,000 Inhabitants  53,000 Students  Surface of 302 km² © PP Münster

Preparation Clear Leadership Decisions Qualified Responsibility Consequent Organization © PP Münster

Realization Cross Section Assessment Team Two-day Workshop Moderation Minutes Presentation of Results © PP Münster

Consequences Analysis of Results Main Fields of Activity Implementation Plan Changes © PP Münster

Conclusion 1 Easy Handling Quality assessment on the basis of CAF lives up to its reputation. By this tool we succeed in entering upon a broad quality management, and this with only little expenditure. Provided the described frame conditions are taken into consideration and implemented consequently. © PP Münster

High Informative Value Conclusion 2 High Informative Value The recording of exchanged arguments for the later analysis permits in particular a deep insight into the organization with a high informative value. Many things may be felt in your organization, however, quality assessment brings a well-founded and comprehensive insight into the agency‘s reality. © PP Münster

Quality cycle that can be experienced Conclusion 3 Quality cycle that can be experienced The cycle of quality increase , which is well-known in theory, can be experienced by means of comprehensive quality assessment and the following logical process: it can be experienced by staff members, executive officers in charge of processing and senior police officers as well as by people from outside the police: citizens and customers. © PP Münster

Constant Communication Conclusion 4 Constant Communication It is just the described experience of the process of change which requires constant communication of what has been done. If changes are intended , all of us must be informed about the way but also about the results and the success. In that case, everbody can take part in the success and play his important role within the process. © PP Münster