SMB8000 Communication Analyst UNIVERGE®SV8100

What Is It? Cost effective solution to capture and consolidate call data for centralized reporting, analysis & billing. Effective tool for Cost Management Optimization of resources Tracking Marketing Spend Effectiveness Security Supports SMB size small to medium Low call volume to very high call volume businesses Single location to multi-location businesses (CCIS & Remote Link/Unit) Univerge SV8100 and SV8300 Communications Servers © NEC Corporation 2009

Who Would Use It? Ideally Suited for Various Verticals Auto Dealerships School Districts Hotel / Motel Retail Lawyers Offices Healthcare Real Estate Call Centers Banking & Financial Institutions etc Groups within the Company Customer support Sales (Inside sales) Marketing Advertising Management Security and monitoring IT and Network etc © NEC Corporation 2009

What Problems Will It Solve? How do I track employee calls? How can I manage my staffing resources? How can I pinpoint my target audience's locations? How can I know which campaigns yield the best results? How can I know the phone bill for each department? How can I know the call charges for our firm to bill clients? © NEC Corporation 2009

Track Employee Calls and Their Productivity Keep track of time spent on the phone © NEC Corporation 2009

Managing Staffing Resources Staff Utilization - Align the resources based on the peak call times © NEC Corporation 2009

Pinpoint Target Audience's Locations View call activity generated by marketing advertisements © NEC Corporation 2009

Know Which Campaigns Yield The Best Results See how many calls each campaign is generating © NEC Corporation 2009

Break Down Calls By Department Keep track of calls for billing each department October 3, 2009 1:31:00 PM © NEC Corporation 2009

Know The Call Charges To Bill Clients Precise call time and cost by account codes October 3, 2009 1:31:00 PM

What Features Does it Provide? Report Automation Desktop Access Contact Management Client Matter Time Billing Traffic Analysis What-If Analysis Graphical Reporting Agent Productivity Tracking Call Costing Network Ability Data Archival & Retrieval Campaign Management CallAlert! © NEC Corporation 2009

Security Alerts Security Needs: Notification of emergency and fraudulent activity Critical to education, government, finance & banking, healthcare Security Features: CallAlert! / FraudAlert! Broadcast alerts Define alert requirements Included with Communications Analyst Increase security Prevent phone abuse Prevent unauthorized calls Maintain a safe environment © NEC Corporation 2009

Trunk Usage Why is this important to customers? How much trunk capacity am I using? What are my peak calling hours? Critical to all customers Trunk Usage Features: Traffic Analysis is the answer! Quickly and easily view trunk usage Understand peak calling hours What-If Analysis What if I had more or less trunks? See what would have happened if you did! No more “gut feelings” – know how many trunks you need Clear, measurable ROI – eliminate unused capacity or add capacity as needed

Campaign Tracking Campaign Tracking Needs: How many calls are my campaigns generating? Can I spend marketing dollars in more effective ways? Critical to retail, real estate and any business running campaigns€ Campaign Tracking Features: Easily assign & associate DID/DNIS numbers with campaigns View and analyze call activity generated by each campaign Precise targeting of customers Only solution with campaign tracking tools

Web Reporting Reporting Needs: I need access to telecom reports, even when I’m out of the office What’s happening while I’m out on a business trip? I need to see up to the minute data Web Reporting Features: Anytime, anywhere report access View real-time data On-the-fly criteria selection Familiar user interface Criteria selection Reports

Time Billing / Client Matters Time Billing Needs: To keep a tab on the time spent with a client To keep a tab on the time spent with consultants on behalf of a client To do project based billing to the client Time Billing / Client Matters Features: Keeps track of the time spent on the phone with a client (for instance, by lawyers) Keeps track of the time spent on the phone with consultants and their respective rates Automatically generates report for the client that includes the billing for the consultants as well

COMMUNICATIONS ANALYST REPORTS Date and Time: Detailed Calling by Day Summary Calling by Day Summary Calling by Day-of-week by Day Summary Calling by Hour-of-day by Day Summary Calling by Hour-of-day by Day-of-week Summary Calling by Half-hour by Day-of-week Line Usage by Hour-of-day by Day-of-week Line Usage by Minute-of-day by Day-of-week Line and Extension: Detailed Calling by Extensions Summary Calling by Extensions Detailed Calling by Lines Summary Calling by Lines Detailed Calling Cost by Extensions Detailed Calling with Location and Contact name Detailed Calling with Location and Caller ID/Line Name Summary of Call Distribution by Extensions Summary Calling by Extensions by Day-of-week Summary Calling by Extensions by Hour-of-day Summary Calling by Hour-of-day by Extensions Account Codes: Detailed Calling by Account Codes Summary Calling by Account Codes Summary Calling by Account Code by Calls Summary Calling by Account Code by Duration Frequency & Duration: Most Frequently Called Numbers Longest Called Numbers Most Expensive Calls Summary Short Calls by Lines Zone: Detailed Calling by Zones Summary Calling by Zones Trunk Type & Carrier: Summary Calling by Carrier by Day Geographic: Detailed Calling by Area Codes Summary Calling by Area Codes Detailed Calling by Country Codes Summary Calling by Country Codes Detailed Calling by Country Codes by Extensions Detailed Calling by Area Code by Day Detailed Calling by Country Code by Extension Groups Contact: Time Billing by Contact Time Billing for All Contacts Detailed Calling by Contacts Detailed Calling Cost by Contacts by Country Code Summary Calling by Contacts Detailed Calling by Company Detailed Calling Cost by Company by Country Code Summary Calling by Company Client Matter: Time Billing for Client Matters Detailed Calling by Client Matters Summary Calling by Client Matters Advanced Reports ANI & DNIS: Summary Call View by ANI by Day Summary Call View by DNIS by Day Summary Call View by DNIS Other: Contact List Detailed Call List Unassigned Phone Numbers © NEC Corporation 2009

Comm Analyst Server Requirements Hardware Pentium® IV with 512 MB RAM  1 GB of free hard disk space  VGA monitor 800 X 600 (recommended SVGA monitor 1024 X 768 resolution)  Network Interface Card (NIC)  CD-ROM drive (if using CD for installation)  Serial port and RS-232 cable (if data source is a serial connection to PBX)  Printer if you want to print reports Operating Systems supported Windows 2000 Professional with SP 4, Windows XP Professional with SP 2 or Windows 2003 Server with SP 2, Windows Vista Business Edition  Software  Database Server: MS SQL Server 2005\MS SQL Server Express 2005\MSDE (Microsoft Database Engine)\MS-SQL Server 2000 for database installation. Microsoft Internet Explorer version 5.5 or above © NEC Corporation 2009

Comm Analyst Client Requirements Hardware  Pentium® III with 256 MB RAM  Minimum of 500 MB available on the hard disk  Network card, Serial port and RS-232 cable (if data source is a serial connection to PBX)  CD-ROM  Operating Systems supported  Windows 2000 Professional with SP 4, Windows XP Professional with SP 2 or Windows 2003 Server with SP 2, Windows Vista Business Edition  Software  Microsoft Internet Explorer version 5.5 or above © NEC Corporation 2009

THANK YOU © NEC Corporation 2009