Corporate Customer Presentation 2018
Representative & Distributor Service and Applications Overview Semiconductor Equipment & Materials Representative & Distributor & Service Provider 10 Offices in 5 Countries with 65 Specialists Sales, Service and Applications …since 1983…! (35 years) 2
At a glance Private Company Stable & Predictable Lowest Fluctuation High Expertise on Semiconductor Processes Account Management at all Levels Management and Staff member demonstrate highest level of ownership and commitment Insight of customer expectation and demand in terms of equipment, service and materials One company for all of Europe Turnover 2017: appr. 40M€ 3
Human Resource 4
Scope of Activities SALES Account Management Presentation Quotation Forecasting TECHNICAL SUPPORT Installation User training User acceptance Warranty service Maintenance, also preventive Software debug/upgrade Continuous Improvement Programs POST-SALES Warranty parts Non-warranty service Service contracts Parts sales Parts storage/shipping Inventory management 5
Offering Solutions in all areas of fabs 6
Our Customer Support Service includes: Start-up, final acceptance and warranty service coverage per OEM’s spec Post warranty on-call and on-site service coverage up to 7x24 On-Site Service & Applications Personnel Inventory planning, warehousing and distribution for spares, consumables and indirect materials Training of customer staff incl. certification Throughput, uptime and yield optimization System retrofit and upgrade Partnering for Repair / Refurb / Cleaning Loops Multilingual Capabilities 7
Offices Germany 1 Manfred-v-Ardenne-Ring 20 D-01099 DRESDEN Tel +49 351 892 52 04 Fax +49 351 892 52 02 2 Am Moosbach 6 74535 MAINHARDT Contact: Thomas Bohn Info-DE@teltec.com Tel +49 7903 91 44 0 Fax +49 7903 91 44 11 1 2 3 3 Hanns-Schwindt-Str.8 81829 MUNICH Tel +49 89 981 09930 Fax +49 89 939 50031 8
European Coverage Staff Site Sales/Support Dresden 1/6 Mainhardt 3/2 Munich 6/2 Shrewsbury 2/0 Marin 1/1 Crolles 2/10 Montpellier 1/0 Agrate 3/3 Catania/Malta 1/4 2 3 4 4 5 1 6 2 3 7 5 8 6 7 9 8 9 9
Organizational Chart (North) Adolf Bohn CEO, Founder Thomas Bohn Managing Director Materials Sales Bernadette Molcik Michael Bierbaumer Markus Blume Robert Rieder Harald Gutschi Michael Toepper Daniel Simpson Equipment Sales Peter Hilbig Detlev Koch Jens Paul Martin Lentmaier Angelo Acchini Inside Sales Conni Feuchter Thorsten Christ David Jakob Iris Pastor Manfred Mühsam Anna Di Blasi Regina Hoyer Chris Deuling Field Support Daniel Grau 10 engineers 34 Employees 10
Main Equipment Partners 11
Main Materials Partners 12
ISO 9001:2015 13