Qualifications, competencies, skills of modern library staff: Europe experience Anna Maria Tammaro Tashkent, March 23rd, 2017 Development of staff potential of the National Library of Uzbekistan

Outline Requirements for the qualification of modern library staff Experience of EU universities Training and retraining of library staff E-portfolio

Where I live Italy and Uzbekistan: relations since from 1280 with Marco Polo Florence

Modern Library Staff Qualification Modern library staff are defined as professional librarians holding an advanced degree (Master) relevant to the area in which they work.

Do you employ library staff to consult on any of the following issues ? Copyright Metadata Open Access, institutional repository, Data management Research impact Instructional design Other trending issues you support (please list)

Does your library utilize staff in order to offer instructional workshops on any of the following? For credit No credit, required Single classes Other types of instruction (please list)

Does your library utilize staff in order to offer support on any of the following? Research productivity Research publication Grant writing Data management Citation management Bibliometrics Other types of workshops (please list)

Staffing models On Call Tiered (Two level) Customer services are largely staffed by non-professionals, though professional librarians are assigned specific shift times and are available for consultation Roaming/Remote Tiered (Two level) Customer service staffed by non- professionals, while professional librarians are available for consultation as need arises Newer/Alternative mediums of interaction such as Twitter, Skype, Google Hangouts

Innovations in scholarly communication Open Science, Open Access and Open Data require new Library support and new competencies of the Librarian

Library services across the full workflow Services type A Advice I Infrastrucutre S Space T Training

Bologna process: EU Universities Joint courses Global Cooperation and mutual recognition International Quality indicators Labour market and credits Mobility Learning outcomes European Qualification Framework Body of knowledge Distance learning Recognition Accreditation Library Associations role Harmonised core content Lifelong learning and National legislation Benchmarking and Improvement Competencies framework National Quality indicators Local

Lisbon Process Lifelong Learning Knowledge body & Competencies framework: WHO? WHAT? WHERE? Recognition and equivalency of qualifications: HOW? Accreditation? Recognition? Portfolio: continuing professional development and certification (credits) WHO? WHEN? And most important WHY?

Training and retraining of professional staff The key knowledge and skills which make our profession unique include: Organising knowledge and information. Knowledge and information management. Using and exploiting knowledge and information. Research skills. Information governance and compliance. Records management and archiving. Collection management and development. Literacies and learning. Leadership and advocacy. Strategy, planning and management. Customer focus, service design and marketing. IT and communication. www.cilip.org.uk/pksb Training and retraining of professional staff

New Professionals Thinking young, innovation Curiosity Connectivity Quality of services Quality brand Sensibility with the societal needs Reliability

E-portfolio

Thanks for your attention! Contact: annamaria.tammaro@unipr.it