What You Don’t Know About the QAD Learning Center MWUG Spring Conference What You Don’t Know About the QAD Learning Center Bernadette Bagley, September 14, 2015

So you need to learn a new process… QAD Learning Center Update So you need to learn a new process… Rule #1 Don’t Panic

The Goal By the end of this session you’ll be able to QAD Learning Center Update The Goal By the end of this session you’ll be able to Identify all training resources Locate & navigate QAD’s Learning Center & Document Library Enroll in classes & online courses Download training guides & work instructions Launch self-study training environments Retrieve transcript information

The Plan Overview Introductions Review of educational offerings QAD Learning Center Update The Plan Overview Introductions Review of educational offerings Learning Center demonstration QAD Documentation Library General Q&A

QAD Learning Center Update Why Are We Here? QAD Education’s goal is to provide creative, cost conscious, high priority training solutions that enable you to: Increase efficiency through effective knowledge transfer Maximize the value of your investment in QAD Enterprise Applications

Introductions Your name The company you represent QAD Learning Center Update Introductions Your name The company you represent One thing you’d like to get out of this session What you like best about being a member of the Midwest User Group .

What We Offer Instructor-led training & online courses QAD Learning Center Update What We Offer Instructor-led training & online courses Self-service training environments Certification testing Educational consulting

How to Locate the Learning Center QAD Learning Center Update How to Locate the Learning Center learning.qad.com

QAD Learning Center Update Access Requirements To log into the Learning Center you’ll need an active QAD web account

QAD Learning Center Home Page QAD Learning Center Update QAD Learning Center Home Page

Locating Classroom Training QAD Learning Center Update Locating Classroom Training

Class Schedule – Calendar View QAD Learning Center Update Class Schedule – Calendar View

Class Schedule – List View QAD Learning Center Update Class Schedule – List View

Searching the Course Catalog QAD Learning Center Update Searching the Course Catalog

QAD Learning Center Update Smart Search

QAD Learning Center Update Smart Search Results

QAD Learning Center Update Guided Search

Product-based Recommendations QAD Learning Center Update Product-based Recommendations

Role-based Recommendations QAD Learning Center Update Role-based Recommendations

Filtering by Content Type QAD Learning Center Update Filtering by Content Type

Sample Work Instruction QAD Learning Center Update Sample Work Instruction

Additional Documentation QAD Learning Center Update Additional Documentation .

QAD Learning Center Update QAD Document Library

QAD Knowledge Content Lifecycle Product Help Release or download new content Federated Search Doc Library Often used KB articles KB* Summarize and clean up answer Questions Discussion Forum Answer question on the fly Answers Community & SME * Requires Support Maintenance

Launching Self-Service Training Environments QAD Learning Center Update Launching Self-Service Training Environments

QAD Product Center (QPC) Intro QAD Learning Center Update QAD Product Center (QPC) Intro

Logging in to QPC Use your QAD web account name & password QAD Learning Center Update Logging in to QPC Use your QAD web account name & password Don’t forget the connectivity check

Self-Study Training Environments QAD Learning Center Update Self-Study Training Environments

Sending Feedback Or send email to education@qad.com QAD Learning Center Update Contact Us Sending Feedback Or send email to education@qad.com

Recent Enhancements Personalized certificates of completion QAD Learning Center Update Recent Enhancements Personalized certificates of completion Training dashboards

Viewing Your Training Transcript QAD Learning Center Update Viewing Your Training Transcript

Interpreting Your Training Transcript X QAD Learning Center Update Interpreting Your Training Transcript Click here to sort by Completion Status

Certificates of Course Completion X QAD Learning Center Update Certificates of Course Completion Click here to print course certificate

Certificate of Course Completion X QAD Learning Center Update Certificate of Course Completion Bernadette Bagley

Viewing Your Training Dashboard QAD Learning Center Update Viewing Your Training Dashboard

Dashboard View of At Risk Activities QAD Learning Center Update Dashboard View of At Risk Activities

Dashboard View of All Open Activities QAD Learning Center Update Dashboard View of All Open Activities

Designated Admin Program (optional) QAD Learning Center Update Designated Admin Program (optional) Standard Offering Designated Training Admin Individuals enroll themselves in courses Administrator assigns courses to self and others Training activity reports delivered monthly (on request) Administrator runs reports on demand

Program Benefits Greater autonomy Immediate access to training data QAD Learning Center Update Program Benefits Greater autonomy Immediate access to training data Greater visibility into Learning Center accounts Ability to review recommendations by role, but tailor training selections to their specific circumstances

Eligibility & Enrollment X QAD Learning Center Update Eligibility & Enrollment Program is available to all customers with a current maintenance contract Partners, too! Send contact information to education@qad.com Current QAD web account required Brief one-on-one training conducted before access is provided No additional charge!

Summary Effective knowledge transfer benefits you & QAD QAD Learning Center Update Summary Effective knowledge transfer benefits you & QAD QAD Education offers a variety of training options and multiple informal learning tools Continuous improvement is an ongoing commitment Your feedback is essential to prioritization of new development efforts

What We Need from You Frequent Feedback Honest assessments of… QAD Learning Center Update What We Need from You Frequent Feedback What’s working? What’s not working? Your highest priority educational concerns Special considerations? Honest assessments of… Content quality Ease of use Training availability

QAD Learning Center Update Contact Information Bernadette Bagley, Director of Learning & Systems bbq@qad.com Thomas Blumer, Director of Knowledge Mgt. tfb@qad.com Send questions, comments & requests for training to education@qad.com

QAD Learning Center Update

Don’t Forget! Explore User Conference May 5-8, 2016 in Chicago QAD Learning Center Update Don’t Forget! Explore User Conference May 5-8, 2016 in Chicago

QAD Learning Center Update www.qad.com © QAD Inc