Presented by: Roxanne Chamberlain, MBA, FACHE, FMSP, CPMSM, CPCS

Objectives To Bring Awareness to EI 2017 Synergy Article on EI (regarding the workplace and health care industry) EI in Relation to Leadership Things You Can Do to Increase Your EI (or Emotional Quotient)

Simple Definition of Emotional Intelligence EI is the ability to understand and manage your own emotions, and those of the people around you. With a high level of EI, you know what you are feeling, what your emotions mean, and how these emotions can affect other people.

My Definition of Emotional Intelligence It is the main factor that enables us to work in collaboration with others or to withdraw due to conflict. In managing ourselves and our relationships with others, we make choices and other people’s behavior can definitely influence our feelings and our behavior, which can lead to productive relationships or destructive relationships. Our emotions can help us connect with others, communicate effectively, make good decisions, deal with stress/pressure/conflict and it can instill confidence.

Why is EI So Important in the Workplace and Healthcare Industry? Because It is More Important than Experience Because It is More Important than Technical Skills Because It is More Important than IQ

Why is EI So Important in Health care Today and Also in the Future? There is a Need to Increase Communication There is a Need to Increase Teamwork There is a Need to Dissolve Silos There is a Need to Move to True Integrated Healthcare Systems Due to Healthcare Reform

Four Different Abilities of EI Perceiving Emotions Using Emotions Understanding Emotions Managing Emotions

Five Elements of Emotional Intelligence Self-Awareness Self-Regulation Motivation Empathy Social/People Skills

High Levels of Emotional Intelligence and Leadership Is a Differentiator Increases Trust Builds Healthy Relationships Is Critical for Success Key Component of Effective Leadership Now a Leadership Competency

How To Increase Your EI

An Example of Success

Three Tips When Working To Shift Toward A More Collaborative Healthcare Environment Build In Time for Personal Connection Choose Your Emotions Engage Optimism

Things You Can Do To Increase Your EI Have a Clear Picture of Your Strengths and Weaknesses Know Your Emotional Triggers Behave with Humility Keep a Journal Slow Down Know Your Values Hold Yourself Accountable Practice Being Calm

Re-Examine Why You are Doing Your Job and/or Volunteering Set Goals Complete a Personal and/or Leadership Motivation Assessment Put Yourself in Someone Else’s Position Pay Attention to Body Language (verbal and non-verbal communication) Respond to Feelings Learn Conflict Resolution Skills Improve Your Communication Skills Give Praise

Think with Your Head & Heart

You Know Until They Know How Much You Care” Theodore Roosevelt “No One Cares How Much You Know Until They Know How Much You Care” Theodore Roosevelt “The extent to which you are able to transform your “self-concern” into “other-concern” will determine your effectiveness in getting others to follow along”. Anonymous

Conclusion For everyone, high EI is ESSENTIAL for success! There is always room for improvement so work on understanding how others are feeling, what their emotions mean and how these emotions can affect other people. This applies to you as well!